Associate Team Leader

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At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high‑performing, connected culture where everyone feels like they belong.

Joining us as an Associate Team Leader, you’ll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You’ll begin working a flexible part‑time schedule in late fall as you ramp up for the busy tax season and transition to a full‑time schedule from January through April.

• Experience supervising or managing people
• History of delivering outstanding customer experiences

• Support the Multi‑Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that promotes the value of H&R Block
• Execute and hold all tax office associates accountable to the client service experience, escalating to the Multi‑Unit Team Leader and District General Manager as necessary
• Serve as point of contact for onsite escalated client service concerns
• Ensure clients are scheduled properly and conflicts are resolved, escalating to the Multi‑Unit Team Leader and District General Manager as necessary
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
• Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
• Lead daily huddles and communicate essential information to office associates

• Prior experience working in customer service or a similar role
• Strong organizational skills and ability to plan and manage day‑to‑day office operations
• Customer‑centric mindset and strong communication skills
• Computer proficiency with MS Office
• Demonstrated ability to work independently with minimal supervision
• Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
• High school diploma / equivalent or higher

• Employee Assistance Program with Health Advocate
• Well‑being program, Better You, to help you build healthy habits
• Neurodiversity and caregiver support available to you and your family
• Various discounts on everyday items and services
• Benefits with additional eligibility requirements:
  Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan
• to checkout all available benefits

At H&R Block we remain committed to building a Connected Culture—trust, care, and connections are how we work together as we create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. H&R Block is an equal‑opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Pay range: $11.00 – $29.00 per hour.

Pay range information:
The pay range for this position is listed below. Local minimum wage laws apply. Successful candidates may be able to participate in one or more incentive compensation or short‑term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, virtual fitness center programs, and the associate discount program;

are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Not Applicable

Full‑time

Information Technology

Retail