Retail, Customer Service Rep, Retail Sales

Saugus, United States | Posted on 08/31/2026

• Provide knowledgeable assistance to customers with all product lines and services offered by the retail store, with particular emphasis on paint, paint sundries, and related products.
• Assist customers in a professional and timely manner upon their entering the store.
• Answer customer telephone calls promptly and in an appropriate manner per company guidelines.
• Determine customer’s needs by asking questions and listening to the customer’s responses.
• To suggestively sell additional merchandise to the customer, assisting the customer in completing their projects.
• To actively participate in all provided training programs offered by the company.
• To maintain merchandising standards established by store managers and others, including sales floor displays, promotional displays, etc.
• To actively participate in daily store activities including unloading trucks, stocking shelves, carrying merchandise to a customer’s car.
• Present a professional, neat appearance, maintain good attendance record, and arrive at work at the scheduled time.
• Participate in all daily store housekeeping responsibilities, including interior and exterior maintenance, product organization, etc.
• Have effective customer service skills and good attention to detail.
• Be able to manage time efficiently with a strong willingness to learn.
• Be able to operate a computer-based point of sale system and other computer-related activities in the store.
• Have a valid driver’s license and make occasional deliveries to customers in a company vehicle.
• All other duties as assigned.

• Strong organizational skills.
• Effective written and verbal communication skills.
• Must understand the urgency and importance of following up.
• Knowledge of paint, paint sundries and related products strongly preferred.