Operations Support Specialist, Customer Service​/HelpDesk

Overview

Title:

Operations Support Specialist

Location:

Sauk Rapids, MN

Job Type: Contract-to-Hire

Compensation: $22.00 – $27.00 per hour

About the Role:

Dahl Consulting is currently partnering with a leading outdoor and sporting goods manufacturer to hire an Operations Support Specialist. This role manages the end-to-end customer order process, including order entry, account setup, and tracking in Microsoft D365. It serves as a key customer contact, handling inquiries, complaints, and coordination with warehouses and internal teams. The position also supports co-op advertising programs, resolves invoice issues, maintains distributor relationships, and performs general office and administrative tasks as needed.

• Process orders received via phone, website, electronic data interchange (EDI) or other PO forms
• Review product availability and orders in the company ERP system (Microsoft D365 platform)
• Create customer accounts for new customers in Microsoft D365 system
• Follow up on customer inquiries and update customer records as necessary
• Answer phones and direct calls accordingly
• Assist in documenting and handling of customer complaints
• Communicate with off-site warehouse regarding ship dates, freight charges, follow up and track orders
• Manage co-op advertising program for all customers, confirming proof of performance with sales & marketing department, and issuing credit/debit memos accordingly
• Maintain domestic and international distributor relations
• Collaborate with corporate Accounts Receivable and Import departments to solve invoice inquiries
• Perform general clerical duties to include but not limited to photocopying, faxing, scanning, filing, ordering office supplies/equipment and responsible for all incoming and outgoing mail and shipments
• Perform miscellaneous other assignments with a high degree of urgency and flexibility

• Required:
• Minimum of 2 years customer service or account representative experience
• Ability to work with little or no supervision

• Preferred:
• Associate or bachelors degree in business, communications, finance or related field
• Experience working with ERP systems/Microsoft D365

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary.

Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! For questions or more information about this role, please call our office at .

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. We look forward to meeting you!

Dahl Consulting