Client Service Coordinator

Location: Sault Ste. Marie

Bayshore Health Care is one of Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore Health Care is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario.

Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Role Overview  Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers. We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.
Primary Responsibilities   Engage professionally with patients, families, staff, and funder organizations.
Handle funder referrals and updates quickly in the EMR (Procura).
Collaborate with supervisors, field employees, and patients to assess service needs.
Assign care providers based on client needs, geographic area, staff skill‑set and availability.
Ensure consistent caregiver assignments and service delivery.
Keep patients and staff informed of schedules.
Optimize staff schedules to meet availability and client care needs.
Maintain accurate records in the EMR.
Address client concerns promptly, following escalation pathways.
Why Join Us   Make a real impact in the lives of employees, patients, and families.
Competitive salary commensurate with experience.
Comprehensive health, dental, and vision insurance for you and your family.
Paid time off and competitive leave to support work–life balance.
Employer‑contributed retirement savings plan.
Collaborative, supportive team environment.
Opportunities for professional development and career growth.
Education and Qualifications   Secondary school diploma.
Preferred: related certificate or diploma such as medical terminology or office administration.
Experience and Abilities   Minimum two years of related customer service experience, preferably in healthcare.
Proven customer service skills in a high‑paced environment.
Strong written and oral communication in English.
Ability to handle issues and problem‑solve with tact and diplomacy.
Excellent computer skills (Windows, Microsoft Office, internet, EMR).
Capability to prioritize and manage multiple demands quickly.
Organizational and teamwork skills; able to work independently and prioritize workload.
Positive work and attendance record essential.
Strong interpersonal skills, including building rapport and connections.
Advanced competency in keyboarding and scheduling software with willingness to learn.
French language proficiency will be considered an asset and is required for Quebec locations.
Equity, Diversity & Inclusion  At Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices. We operate in full compliance with all provincial and territorial human rights and accessibility legislation. Our equity, diversity, and inclusion standards shape our vision of being the difference in the lives of those we care for. Candidates are encouraged to share any accommodation needs.
Vaccination Requirements  Depending on provincial regulations and the nature of the role, new hires may be required to provide proof of vaccination against certain illnesses, such as COVID‑19, hepatitis, or seasonal influenza.

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