Product Support Manager at Toromont Cat

Location: Sault Ste. Marie

Join Toromont Cat as a Product Support Manager in Sault Ste Marie, ON, leading after-sales service support. Ensure efficiency and quality while developing a high-performing team.

In this full-time permanent role, you will manage service technicians, coordinate service delivery, and oversee warranty claims. Your leadership will help drive operational excellence and enhance customer satisfaction. You’ll contribute to training programs, including forklift operations, and support continuous improvement initiatives for the division's business goals.

Key Responsibilities:

• Ensure compliance with CSAs and manage warranty claims

• Provide administrative support to service technicians

• Deliver technical training, including forklift operation

• Lead strategic projects for operational improvements

• Analyze data trends and implement corrective action

Requirements:

• Bachelor’s in Business Administration or Engineering

• 5-8 years of leadership experience

• Strong communication skills

• Proficiency in Microsoft Office

• Ability to implement business processes

Elevate your career in customer support and operations at Toromont Cat while contributing to a leading Canadian brand.