Customer Experience Associate - Elliot Lake

Position: Customer Experience Associate - Elliot Lake, ON (22.50 hours/week)
Requisition

About

The Role
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our Customer Experience Associates are people‑centric and connect with customers in a relatable way. As an essential member of the Canadian banking branch network, the focus is to provide exceptional service throughout the customer’s journey.

Key Responsibilities

Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for

Processing day‑to‑day transactions

Nurturing rich, long‑standing relationships

Contributing to the branch’s targets by identifying and fulfilling simple sales opportunities

Being a technology expert and sharing knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

In This Role You Will

Build strong customer relationships and deliver excellent customer service

Uncover and solve customers’ needs

Explain complicated concepts simply

Demonstrate success in a target‑based performance environment, and contribute positively to a team‑oriented work environment

Demonstrate eagerness to learn and determination to succeed

Skills & Qualifications

Proven customer service skills through work or community involvement

Willingness to assist in a professional, friendly, and efficient manner

Availability to work a flexible schedule

Comfortable in simple sales situations

Strong technical skills and the ability to promote digital and self‑service banking options to customers

What’s in it for you?

The opportunity to join a forward‑thinking organization surrounded by a collaborative team of innovative thinkers

A rewarding career path with diverse opportunities for professional development

Internal training to support your career growth and enhance your skills

An organization committed to making a difference in our communities – for you and our customers

Recognition and reward for high performance, supported by leadership through meaningful development conversations that enable faster advancement and internal training

A competitive compensation and benefits package

Location
Canada – Ontario – Elliot Lake

Equal Opportunity Employer
Scotiabank values the unique skills and experiences each individual brings and is committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

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