Call centre agent - customer service

Location: Sault Ste. Marie

Education

Secondary (high) school graduation certificate

or equivalent experience

Tasks

Produce informational materials to increase awareness of services available

Advise clients on advertising or sales promotion strategies

Answer written and oral inquiries

Address customers' complaints or concerns

Answer inquiries and provide information to customers

Explain the type and cost of services offered

Issue receipts and other forms

Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.

Perform general office duties

Receive and log complaints

Receive payments

Explain procedures, risks and benefits to clients

Answer clients' inquiries and provide information

Obtain and process information required to provide customer service

Manage difficult situations with customers

Professionalism in customer service

Provide customer service

Computer and technology knowledge

MS Windows

MS Office

Type of experience

Call centre

Experience

1 to less than 7 months

Durée de l'emploi:
Permanent

Langue de travail:
Anglais

Heures de travail: 37.5 hours per week

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