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Retail Banking Customer Experience Lead

Job in Sault Ste. Marie, Sault Ste Marie, Ontario, Canada
Listing for: Scotiabank
Full Time position
Listed on 2026-09-18
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Banking & Finance, Retail Associate/ Customer Service
Salary/Wage Range or Industry Benchmark: 65000 - 90000 CAD Yearly CAD 65000.00 90000.00 YEAR
Job Description & How to Apply Below
Location: Sault Ste. Marie

Scotiabank in Sault Ste Marie, Ontario, is seeking a Customer Experience Lead to oversee our Retail Service team and champion exceptional customer service. You will guide Customer Experience Associates and be the branch OIC as needed, ensuring smooth daily operations and a customer-first approach.

Ideal candidates bring strong leadership, coaching, and scheduling skills, with a proven ability to build lasting customer relationships and promote digital self-service options.

Are you ready to take on the Retail Banking Customer Experience Lead role at Scotiabank?

This posting is for the Retail Banking Customer Experience Lead role at Scotiabank, based in Sault Ste. Marie, Algoma District, Canada.

We are looking to fill the Retail Banking Customer Experience Lead position at Scotiabank in Sault Ste. Marie, Algoma District, Canada.

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