Customer Service Agent Airline

Position: Customer Service Agent for Airline
Location: Sault Ste. Marie

Elevate the customer experience as a Customer Service Agent with a leading airline. You will ensure friendly service while managing inquiries and facilitating smooth check-ins along with operational tasks.

In this dynamic role, you will engage with passengers professionally, addressing their inquiries both in-person and over the phone. Your responsibilities will include processing ticket costs, issuing receipts, and balancing daily sales reports. Flexibility and effective communication are essential as you assist passengers with their journey, contributing to overall service excellence.

Key Responsibilities:

• Handle customer inquiries at the check-in counter and via phone

• Compute ticket costs and manage baggage charges

• Complete daily sales reports and submit to accounting

• Assist with check-in procedures and issuing boarding passes

• Support flight crew with accurate passenger manifest

Requirements:

• High school diploma or GED equivalent

• Ability to obtain transportation security clearances

• Experience with Microsoft Office Suite

• Previous customer service experience in a related field

• Familiarity with airline reservation software preferred

Bring your exceptional customer service skills and attention to detail to this vital role in the airline industry.