Senior Consultant - ServiceNow ITOM & Integration expert

Job Description:

Infosys is seeking a Service Now ITOM, ITSM Developer
.

This position will interface with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high-level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty.

This is an opportunity to be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

• Candidate must be located within commuting distance of Mississauga, Ontario / Calgary, Alberta OR be willing to relocate to the area. This position may require travel.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 8 + years of Information Technology experience.
• Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• Minimum 2 Service Now Certified Implementation Specialist Certifications, CMDB and Discovery.
• Expert Proficiency of working with Service Now platform for Global Customers
• Design Frameworks and Methodologies;
  Non-Functional Requirements, Architecture definition, design, and development tools Scripting, Solutioning
• Language
  
  Competency:
  
  English and French
• Maintain and update the CMDB/ Discovery for an accurate and current view of the IT environment.
• Conduct regular CMDB/ Discovery audits to identify and resolve discrepancies.
• Ensure compliance with CMDB/ Discovery policies and defined processes.
• Collaborate with IT teams to collect and document configuration item (CI) details.
• Develop and implement lifecycle management processes for CIs.
• Provide training and guidance on CMDB/ Discovery best practices and usage.
• Assist with integrating the CMDB/ Discovery into other IT service management tools.
• Generate reports and dashboards to monitor CMDB/ Discovery health and support decision‑making.

• Minimum 2 Service Now Certified Implementation Specialist Certifications, ITIL v3/v4 foundation
• Expert Proficiency of working with Service Now platform for Global Customers
• Design Frameworks and Methodologies;
  Non-Functional Requirements
• Architecture definition, design, and development tools
• Service Now ITSM all and Integrations
• Experience in running operations with ITIL processes / ITIL certified.
• Excellent Analytical and troubleshooting skill.
• Excellent in Verbal, written communication.
• Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
• Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.
• Experienced in running operations following ITIL processes.
• Experienced in writing RFPs solutions and presentations during client visits.
• Experience with leading a geographically separated customers and onshore/offshore teams.
• Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.
• Interface with key stakeholders and apply your technical proficiency across different stages of the Service Now Implementation Methodology including requirements elicitation, architecture definition and design, solution implementation and roll out.
• Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution, products, architectures meeting the guiding principles of Greenfield, Cloud based, mobile first and zero customization.
• Define, plan and develop solutions, frameworks, IPs etc. around Service Now and Service Management Domain.
• Evangelize the usage of reusable frameworks and artifacts; create knowledge / certification artifacts and evaluation criteria guide.
• Guide the team…