Senior Training Specialist

Location: Sault Ste. Marie

Range:66,400. CAD

Job Description:

Senior Training Specialist We are ready to take this game to the next level and need someone passionate to enhance the competencies of the OLG Customer Care teams by designing, developing and delivering training that boosts employee performance in a manner that meets and exceeds business needs.

YOUR ROLE IN THE GAMEReporting to the Manager Customer Care Learning Experience, you will be empowered to:

Develop and maintain strong working knowledge of work performed by OLG Customer Care teams in order to identify and understand training needs and opportunities

Develop and deliver training programs for identified project needs and skill gaps Develop and revise training materials to supplement recommended training programs

Plan and deliver training programs across multiple formats, including in-person, virtual, and e-learning, to effectively engage target audiences and optimize content delivery.

Assess training effectiveness to ensure incorporation of taught skills and techniques into employees’ day-to-day performance

Review ongoing programs to ensure training material and content is up-to-date and reflective of any changes

Continuously seek areas of improvement within department processes and procedures based on trends and leading practices to ensure most effective training and delivery

Achieve and maintain training quality and stakeholder satisfaction scores

Identify and escalate employee performance and development concerns to management to ensure a high performing work culture

WHAT YOU BRING TO THE GAME

Education & Experience:

University degree or college diploma in Human Resources, Training, Education or a related field or equivalent work experience5 years of experience planning and delivering training across the full training cycle

Demonstrated high level of professionalism, discretion and confidentiality due to daily interaction with sensitive operational and employee data Ability to manage large training groups over extended periods of time during onboarding process

Demonstrated knowledge of instructional design theory and adult learning principles

Demonstrated ability in collaborating across the business on complex and challenging problems

Ability to meet strict deadlines and quality standards while managing multiple projects

Experience with traditional and modern training methods, tools and techniques

Understanding of gaming, entertainment or other similar industries (desirable)
Understanding of Contact Centre environments (desirable)
Relevant

Skills:

Agile project management and rapid content development skills

Conceptual and analytical thinking skills

Facilitation and presentation skills with all levels of stakeholders

Strong accountability and ownership mindset

Cross-functional collaboration and alignment skills

BENEFITS OF JOINING THE WINNING TEAMGroup Benefits Plan:
Eligible employees and dependents have access to comprehensive, employer-paid group benefits coverage (permanent employees only).Public Service Pension Plan:
Participation in a highly desirable defined benefit pension plan.

Variable Pay Program:
Participation in a performance-based incentive plan that recognizes organizational and individual achievements (permanent employees only).Paid Time-Off:
Competitive paid time-off provisions to support work-life balance and well-being.

Growth Focus:
Become your best self with access to new opportunities and personalized support programs.

Comprehensive Learning: 24/7 access to robust online learning programs.

Equity, diversity, and inclusion:
Core to OLG’s culture, empowering employees to bring their authentic selves and make a meaningful impact across Ontario.

To learn more about our organization and other opportunities visit our career site.

We look forward to hearing from you, interested applicants please apply online by June 11, 2026.

Please Note:

Unless otherwise specified, all positions are required to work fully onsite.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at  if you require…