Customer Service Leadership

Position: Customer Service Leadership at Goodwill
Join Goodwill of Central and Northern Arizona as a Customer Service Manager. Oversee retail operations, achieve sales goals, and elevate customer experiences in Tempe, Arizona.

As the Customer Service Manager, your role involves essential leadership of the sales team, ensuring all daily operations run smoothly. You will be pivotal in mentoring Retail Sales Associates, developing their potential, and fostering an environment of excellent customer service. Your contributions will directly impact sales performance and team satisfaction.

Key Responsibilities:

• Achieve retail sales goals through effective leadership

• Manage daily operations and team activities

• Mentor Retail Sales Associates to improve skills

• Ensure high standards of customer service delivery

• Maintain cleanliness and uphold store presentation

Requirements:

• High School Diploma, GED, or equivalent

• One year of retail management experience preferred

• One year of customer service experience required

• Proficient in Microsoft Office Suite

• Must pass background checks and drug screening

Lead customer service initiatives, drive team performance, and enhance retail operations with Goodwill in your managerial capacity.
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