Sports Customer Experience Manager

Location: Sault Ste. Marie

Drive customer satisfaction as a Department Sales Manager at Sport Chek, combining your love for sports with top-notch customer service. Bring your leadership skills to a dynamic retail environment.

In this role, you will embody the ambassador for customer experience and coach your team to elevate service standards. With a strong focus on relationship building and performance management, your experience in retail will shine through. Candidates should have at least two years of supervisory experience to qualify for this role.

Key Responsibilities:

• Coach your team to deliver high-quality customer service

• Foster relationships with customers to enhance loyalty

• Develop performance improvement plans for full-time staff

• Facilitate regular team huddles for effective communication

• Create a positive workplace culture for staff engagement

Requirements:

• 2+ years in a supervisory retail role

• Proven customer service and sales track record

• Background in sports or sporting goods is advantageous

• Passion for developing and inspiring teams

• Business-savvy with a customer-first approach

Inspire your team and enhance customer experiences at Sport Chek!