Ordering Specialist - Home Improvement

Ordering Specialist

As a Ordering Specialist, you will be back-end customer support delivering the highest quality service to all Long Home customers. You will support the Operations team by managing all project purchase orders. The Procurement Specialist is focused on reconciling projects, ordering materials, and tracking the delivery of the materials.

Responsibilities:

• Review project to contract / agreement, and measure sheets for accuracy and project requirements
• Generate purchase orders for installation and service project materials
• Navigate distributor portals to place orders and identify order status.
• Order addendum/change order materials as needed.
• Review and reconcile material order acknowledgments.
• Upload order acknowledgments to the CRM.
• Track and enter estimated delivery dates for materials into the CRM.
• Maintain a detailed understanding of products and services.
• Coordinate with other departments on client-related matters.
• Escalate order delays and issues to management for prompt resolution.
• Document all customer and distributor conversations in CRM.
• Meets productivity and quality standards to reach individual and organizational goals.
• Maintain an environment that embodies the company's Mission, Vision, and Values.
• Remain in compliance and up to date on all company-wide live and digital training.
• Perform other related duties as assigned by management.

Qualifications:

• Excellent communication skills.
• Ability to handle upset customers and show empathy for their situations.
• Strong organizational skills.
• Strong interpersonal and problem-solving skills.
• Skilled in reading, writing, and understanding documents, including instructions and safety rules.
• Able to follow written, oral, or diagram instructions; and solve problems with clear, step-by-step solutions.
• Excellent time management skills.
• Strong organizational skills.
• Ability to calculate all units of measurement.

Education/

Experience:

• High school diploma/GED.
• 1 year of customer service experience.
• 2 years of data entry experience.
• 2 years of order processing and logistics experience.