Tier 2 System Administrator Sun

LCAT:
System Administrator

Shift: Wed - Sun 10pm-6am (Training M-F 6am-2pm)

• System Administration & Maintenance
• Monitor, manage, and maintain servers, operating systems, and key applications.
• Apply patches, updates, and configuration changes to systems in accordance with change management procedures.
• Perform routine system health checks, capacity planning, and performance tuning.

• Provide advanced technical support for escalated issues from help desk/Tier 1 teams.
• Diagnose and resolve system, application, and network-related problems.
• Assist with user account management, permissions, and access controls.

• Install, configure, and deploy new systems, applications, and tools.
• Assist in system upgrades, migrations, and integrations.
• Document system configurations, procedures, and standards.

• Ensure systems adhere to security best practices and organizational policies.
• Help implement and monitor security controls such as antivirus, endpoint protection, firewalls, and access management.
• Participate in audits, risk assessments, and remediation activities.

• Use monitoring tools to track system performance, availability, and capacity.
• Respond to alerts, incidents, and outages, performing root cause analysis and corrective actions.
• Prepare reports on system health, incidents, and improvements for management.

• Collaborate with IT teams (network, security, applications, help desk) on cross-functional initiatives and projects.
• Contribute to the development and refinement of IT processes, standards, and documentation.
• Provide input on technology selection and system architecture improvements.