DevOps Engineer; Shift

Legato, LLC recruiters () would love to speak with you regarding the following position:
Dev Ops Engineer inFort Meade, MD. Security

Clearance Required:

TS/SCI w/ Polygraph Salary Range: $140,000-$170,000, depending on experience.

What You Will Do:

The Dev Ops Engineer will provide Tier I/II technical and operational support for an integrated watch floor capability within a 24/7/365 mission environment. This role focuses on monitoring operational systems, troubleshooting technical issues, managing incidents, and maintaining system availability while supporting Linux-based environments, containerization, cloud deployments, and Dev Sec Ops  practices.

The Dev Ops Engineer will serve as a single point of contact between operational users and service providers, identifying, documenting, categorizing, and prioritizing incidents through a standardized ticketing system. The Engineer will perform initial troubleshooting using established knowledge bases and incident management procedures, resolve common technical issues, and elevate more complex problems to the appropriate technical support teams.

This individual will also maintain communication with users throughout the incident resolution process, document troubleshooting steps and resolutions, and contribute to the development and maintenance of technical knowledge bases and procedures. The position requires someone comfortable working in a fast-paced operational environment, supporting critical systems, and collaborating with technical teams to ensure continuous system availability.

Our minimum requirements for these roles:

• Experience providing Tier I/II technical support in an operational or enterprise environment
• Experience monitoring systems, identifying technical issues, and performing initial troubleshooting
• Experience using ticketing systems to document, categorize, prioritize, and track incidents
• Experience troubleshooting common technical issues, including account access, password resets, system navigation, and known errors
• Experience escalating unresolved incidents and coordinating with higher-level technical support teams
• Experience communicating incident status and resolution updates to operational users
• Experience documenting troubleshooting procedures, technical issues, and resolutions
• Ability to work rotating 12-hour shifts in a 24/7/365 operational environment, with shifts beginning at 5:00 AM and 5:00 PM on a two-week rotation

• Four (4) years of experience with software and system deployments, Linux system administration, containerization, cloud deployments, and Dev Sec Ops
• Recent experience within the last three (3) years with Kubernetes
• Recent experience within the last three (3) years with cluster orchestration
• Recent experience within the last three (3) years with containerization
• Experience providing Tier I/II technical support, including incident management, troubleshooting, escalation, and resolution tracking
• Experience administering and troubleshooting Linux environments, including RHEL and CentOS
• Experience with Docker and containerized applications
• Familiarity with scripting languages such as Python and Bash
• Experience supporting cloud deployments and security-focused Dev Ops practices
• Experience diagnosing technical issues using established knowledge bases, incident models, and troubleshooting procedures
• Experience documenting technical issues, troubleshooting steps, and resolutions
• Ability to provide 24/7 call-in support for critical operational system issues
• Ability to work rotating 12-hour shifts in a 24/7/365 operational environment, with shifts beginning at 5:00 AM and 5:00 PM on a two-week rotation

• Bachelor's degree in Engineering or Computer…