Call Center Representative

Call Center Representative

Location: Savage, MD

Company Overview:
Long Home is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling solutions that enrich lives with bathrooms that are attractive, durable, and maintenance-free.

We are looking for a Call Center Representative to join our winning team in Savage, MD. Be part of a high-energy environment where your work makes a positive impact by helping homeowners improve their homes — and earn a substantial income doing it!

Customer service and communication skills are a must. You will contact homeowners by phone to schedule qualified appointments for free consultations, input lead information, update reports, and respond to phone inquiries from ads.

• Deliver a scripted pitch to homeowners
• Adjust the script as needed to meet homeowners' needs
• Handle homeowner questions and overcome objections
• Collect homeowner information (name, address, phone number, etc.)
• Receive and schedule appointments over the phone
• Enter appointment details and homeowner information into the system
• Confirm appointments with canvassers or sales representatives
• Assign appointments to sales representatives
• Make quality control calls
• Respond to incoming calls from potential homeowners
• Follow up with homeowners after initial contact
• Maintain and update lead information and reports

• Sales background required
• Previous sales experience preferred
• Previous telemarketing experience preferred
• Strong knowledge of sales and marketing principles and strategies
• Excellent communication and customer service skills
• Proficiency in relevant computer applications
• Product knowledge (training provided)
• Positive, professional attitude and team-oriented mindset

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k) Retirement Plan
• Paid Vacation
• Paid Sick Time
• Professional Development Opportunities