Technical Support Specialist - Motion

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Full Time Savage, MN, US

6 days ago Requisition

Salary Range: $80,000.00 To $ Annually

Beckhoff Automation has an exciting opportunity to join our Engineering Services team as a Technical Support Specialist focused on Motion. In this role, you will provide high-level support and product expertise for Beckhoff drive technology, including AX-Servo-drive technologies, AM-Servo-Motor technologies, and TwinCAT motion software. You’ll work on point-to-point and complex motion applications using extended TwinCAT motion libraries with kinematic, NCI, and CNC functions.

This position offers technical growth opportunities while supporting a highly differentiated automation platform.

• Provide high-level technical support and product implementation leadership for:
  • Hardware: AX8000, AX5000, EL7xxx-xxxx, EL25xx, KL25xx servo and stepper drives
  • Software:
    TwinCAT NC PTP, NCI, CNC, Motion Designer TE5910 (TwinCAT 2 &
    3), camming, flying saw, advanced motion pack, kinematics
  • Drive Safety Products: AX5805, AX5801-0x00
• Serve as liaison with Beckhoff German HQ for escalated issues related to AX, AM, AL products, EL7xxx, marketing, and TwinCAT Motion (NC-PTP, NCI, Kinematics, CNC).
• Provide technical support via phone and on-site visits; communicate product functionality and quality issues clearly.
• Act as a national project resource for drive technology projects:
  • Create customer code and configuration examples
  • Create and deliver demos showcasing product features
  • Offer technical guidance to support, application, and sales teams
• Diagnose and resolve customer motion control issues using troubleshooting tools and techniques.
• Deliver end-user training (one-on-one, small groups), create knowledge base articles, and maintain wiki content.
• Prioritize and manage incoming requests; elevate issues when appropriate.
• Document all support activities using ticket-tracking tools.
• Mentor and lead team members in resolving large-scale or complex issues.
• Continuously expand skillset and adapt to new challenges.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs. Other duties as assigned.

• Freedom to Explore
  :
  Technical and career growth opportunities
• Best-in-Class Tech
  :
  Represent a highly differentiated automation platform

• Technically fluent engineer with at least 5 years’ experience in motion control systems
• Strong understanding of servo drive technologies, kinematics design, and multi-axis configurations
• Bachelor’s degree in Electrical or Mechanical Engineering or related technical field (or equivalent experience)
• Working knowledge of IEC 61131-3 programming languages
• Experience with Beckhoff products and industrial automation, is a plus.
• Knowledge of communication protocols (TCP/IP, MQTT, Modbus TCP)
• Enthusiasm and passion for automation technology
• Ability to manage multiple priorities and lead team-based problem-solving
• Basic knowledge of Windows OS functions (file systems, registry, processes, services)
• Familiarity with incident/call tracking systems
• Excellent communication and interpersonal skills
• Strong analytical and troubleshooting skills

This position follows a hybrid model, requiring employees to be on-site at one of our regional sales offices or Headquarters in Savage, MN. This schedule supports collaboration while…