Technical Support Specialist - Automation Job Savage area,Minnesota USA,IT/Tech

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Technical Support Specialist - Automation

2 days ago Requisition

Salary Range: $80,000.00 To $ Annually

Beckhoff Automation has an exciting opportunity to join our Engineering Services team as a Technical Support Specialist focused on Automation. In this role, you will provide high-level support and product expertise TwinCAT and related technologies. This includes working with a variety of programming languages and protocols, troubleshooting complex software issues, and collaborating with global teams. You’ll have the opportunity to grow your technical skills while supporting a highly differentiated automation platform.

Key Responsibilities

Provide high-level technical support for TwinCAT software and related technologies
Provide onsite and remote support to customer machine/control systems
Troubleshoot and resolve customer software control issues using advanced tools and techniques
Support a wide range of TwinCAT subcategories including:
- IEC 61131-3 (IL, FBD, LD, SFC, ST, CFC)
- C++, C#, JavaScript, HTML5
- OPC, EAP, Serial, TCP/UDP, FTP, ADS
- Event logger, Licensing, Software Protection, IPC Diagnostics, Simulation, Vision
This includes but is not limited to escalating problems for other technicians, Product Managers, and Beckhoff Headquarters
Communicate product functionality and quality issues clearly
Record, track, and document support requests, including all successful and unsuccessful decisions made as well as actions taken through to final resolution
Participate in on-call support on rotation to triage and troubleshoot after hours service requests
Provide customer and internal training
Contribute to internal knowledge base and wiki
Mentor and lead team members in resolving large-scale or complex issues
Continuously expand skillset and adapt to new challenges

Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs. Other duties as assigned.
What Makes This Role Unique

Freedom to Explore
:
Technical and career growth opportunities
Best-in-Class Tech
:
Represent a highly differentiated automation platform

What We’re Looking For

Technically fluent engineer with at least 5 years’ experience in automation or software support
Strong understanding of automation technologies and software development
Familiarity with web technologies (CSS, HTML5) and Windows and Linux OS
Knowledge of communication protocols (TCP/IP, MQTT, etc.)
Ability to manage multiple priorities and lead team-based problem-solving
Excellent communication and interpersonal skills
Strong analytical and troubleshooting skills
Bachelor’s degree in Computer Science, Engineering, or related technical field (or equivalent experience)

Work Location

This is a Hybrid position. Team members can work from our Beckhoff US Headquarters located in Savage, MN, or customer locations when appropriate.

Travel

This position requires varying travel ranging from 15-20% which may include day trips, overnight stays, and occasional extended travel depending on business needs. Travel may be local, regional, or national. All travel-related expenses will be reimbursed in accordance with company policy. Candidates must be able to meet the travel requirements of the role, and reasonable accommodations will be provided as needed in accordance with the Americans with Disabilities Act (ADA).

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to…