Claims Assistant

SSA Marine is seeking a Claims Assistant to support our risk management processes through administrative tasks, data entry, and claim coordination.

• Investigate terminal incidents on-site as needed.
• Process incoming mail and incident reports; convert reports into claims in the claims system.
• Review documentation for completeness and follow up with stakeholders for missing information.
• Assist with claim investigations by gathering statements, photos, and supporting documents.
• Coordinate with Accounting for vendor setup and payment verification; process invoices and reimbursements accurately.
• Support subrogation efforts and prepare related correspondence.
• Maintain organized digital claim files and ensure compliance with regulatory and company standards.
• Prepare routine status reports and update dashboards to track claim progress.
• Schedule appointments and draft routine correspondence for claims-related activities.
• Monitor deadlines and send reminders for critical milestones.
• Respond to inquiries from claimants, vendors, and internal teams, escalating complex issues as needed.
• Compile documentation for litigation or subrogation and assist with special projects.
• Handle sensitive information with discretion and maintain confidentiality.
• Other duties as assigned.

Seniority Level: Entry level

Employment type: Full-time

Job function: Other

Industries: Transportation, Logistics, Supply Chain and Storage

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