Operations Manager

Baker Roofing Company – Commercial Roofing Operations Manager

Baker Roofing Company is 100% Employee Owned and invests in our team members by empowering success through structured growth plans and intensive training courses. We value our employees by providing competitive benefits, prioritizing safety, and promoting work-life balance.

• Benefits on Day 1
• Weekly Pay
• Annual Paid Holidays & PTO
• Medical, Dental & Vision Insurance
• Company Cell Phone & Laptop
• Company Vehicle & Gas Card
• 401K Matching Program (100% match up to 3% and 50% match at 4% and 5%)
• Employee Stock Ownership Plan (ESOP), subject to applicable waiting and vesting periods
• Employee Assistance Program
• Family-Oriented Culture & Work-Life Balance

The Operations Manager will plan, organize, and oversee the Commercial Roofing Service Department's repair and maintenance work, from scheduling and job planning in the office to safety and quality on the roof. This role leads service technicians and crews, manages personnel scheduling and related issues, and coordinates between customers, construction managers, and office staff. This role is primarily based in the office, but working in the field and being on a commercial roof is required on a case-by-case basis.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The lists below are representative of the knowledge, skill, and/or ability required.

• Experience
  : 5+ years of construction project management experience. Hands-on commercial roofing experience is a plus.
• Education
  :
  High school diploma or equivalent required; college degree preferred.
• Driver’s License:
  Required
• Computer
  
  Skills:
  
  Microsoft Outlook, Word, Excel, Scheduling and Service software.
• Certifications: OSHA
  10/30, First Aid, and CPR Training are a plus.
• Languages: Must speak fluent English, and Spanish is a plus.

• Strong commitment to safety, with an understanding of OSHA regulations and safe work practices.
• Ability to plan daily work, assign responsibilities, and manage labor productivity.
• Ability to read blueprints, shop drawings, specifications, and project plans.
• Ability to estimate material needs, manage inventory, and minimize waste.
• Strong organizational, problem-solving, and decision-making skills.
• Effective verbal and written communication with customers, construction managers, and internal teams.
• Strong knowledge of commercial roofing systems, including TPO, EPDM, PVC, modified bitumen, metal, and related products.

• Plan, schedule, and dispatch daily service and repair work, assigning technicians and crews by priority, skill set, and location, and adjusting for emergency calls, weather, and customer changes.
• Maintain job records, including daily job reports, time sheets, safety huddles, toolbox talks, photos, and weather or delay reports.
• Review each service request, work order, and job file before work begins, including scope of work, materials, roof access, labor budget, job site contacts, and roof warranty status.
• Complete and process purchase orders, delivery forms, and equipment request forms.
• Serve as the primary contact for customers and property managers on service work, handle communication beyond the technician's scope, and keep customers informed of schedule changes and job status.
• Ensure work orders, purchase orders, service agreements, and permits are in place and authorized before any materials are released, or work is performed on-site.
• Review technician inspection reports, photos, and findings and recommend repair approaches.
• Monitor job progress and costs, and review and approve timesheets for completeness and accuracy.
• Submit billings and invoices…