Digital Content Creator

The Digital Content Creator is responsible for reviewing, editing, creating, managing, and publishing digital content for Chatham County Government to ensure information is accurate, clear, consistent, user-friendly, and accessible to all users. This position plays a critical role in advancing the County’s digital accessibility efforts by assessing and remediating website content and digital materials in accordance with applicable Americans with Disabilities Act (ADA) requirements and Web Content Accessibility Guidelines (WCAG) 2.2 standards.

The position combines exceptional writing, editing, and proofreading skills with knowledge of digital accessibility, website content structure, and user experience. The Digital Content Creator will evaluate existing digital content, identify accessibility barriers, and implement or coordinate remediation to improve access for individuals with disabilities.

This position translates complex government information into clear, concise, plain-language content that can be effectively understood and accessed across a variety of devices, platforms, and assistive technologies.

In addition, the Digital Content Creator serves as a resource to the Public Information Office and County departments on digital accessibility best practices. The position provides guidance on accessible social media, multimedia, documents, graphics, and other digital communications to promote inclusive and consistent communication across County platforms.

• Review, audit, edit, and update County website content to ensure accuracy, readability, usability, consistency, and accessibility.
• Apply WCAG 2.2 principles and accessibility best practices to website content, including appropriate use of headings, lists, links, alternative text, tables, forms, images, multimedia, and other digital elements.
• Identify and remediate accessibility issues within webpages, PDFs, forms, documents, and multimedia content, or coordinate remediation if outsourced.
• Ensure proper semantic structure and organization of website content and use basic HTML knowledge to identify and correct structural and formatting issues.
• Review webpage content and underlying HTML structure to ensure information is logically organized and can be properly interpreted by assistive technologies.
• Write, rewrite, edit, and proofread website content, news articles, announcements, public notices, campaigns, and other digital communications.
• Translate complex governmental, technical, regulatory, or operational information into clear, concise, resident-focused language.
• Apply plain-language principles to improve comprehension and usability.
• Proofread content for grammar, spelling, punctuation, accuracy, consistency, tone, and adherence to established editorial standards.
• Collaborate with County departments to gather, edit, and publish content maintaining consistency in voice, terminology, style, formatting, and County branding across digital platforms.
• Partner with Information and Communication Services (ICS) to optimize content for search engines (SEO) and enhance site navigation and user experience.
• Assist the Public Information team in developing content guidelines, templates, and best practices for accessible digital communication.
• Work withICS and Occupational Safety and Risk Management to review website analytics, user feedback, search trends, and other available data to identify opportunities for improving digital content.
• Perform other duties as assigned.
• Support emergency communications through the Public Information Office (PIO) to ensure timely, accurate, and accessible information during crises.
• Assist in reviewing emergency website and social media content for accessibility and usability under time-sensitive conditions.
• Apply plain-language and accessibility principles to emergency information without compromising speed or accuracy.

• Bachelor’s Degree in Communications, Journalism, Marketing, English, Digital Media, Public Relations, Information Technology, Web Development, or a related field; and
• At least one year of professional experience in web content, digital communications, content creation, editing, or a related field; or
• Any equivalent combination of training and experience.

• Two or more years of professional experience in web content, digital communications, content creation, editing, or a related field.
• Experience with website accessibility testing and remediation tools.
• Experience creating or reviewing accessible social media and multimedia…