Spanish-Speaking Banking Service Representative

Position Overview

Spanish-Speaking Banking Service Representative

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We’re hiring Spanish-Speaking Banking Service Representative to support inbound and outbound service projects for our Financial Services clients.

In this role, you’ll work directly with banking customers, providing account and product information, resolving inquiries, and delivering a world-class customer experience. This is an experienced-level position offering paid training, competitive compensation, full benefits, and multiple scheduling options. If you’re a reliable professional with strong communication skills and a passion for helping others, we’d love to hear from you. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Key Responsibilities

• Handle inbound calls, emails, and live chats with professionalism and empathy.
• Provide accurate information about banking products, services, and processes.
• Resolve customer issues and disputes efficiently, ensuring first-call resolution.
• Escalate complex inquiries to appropriate teams or management when necessary.
• Maintain detailed and accurate CRM records of customer interactions.
• Follow client-specific procedures for handling financial inquiries and transactions.
• Protect sensitive customer data and comply with privacy regulations.
• Use internal systems and knowledge bases to support customer needs.
• Stay current with training materials, system updates, and policy changes.
• Meet attendance, performance, and training requirements.

• Must be 18 years or older.
• High school diploma or equivalent.
• Minimum 3 years of experience in a call center environment.
• Minimum 1 year of experience in a customer service role.
• Fluent in English with excellent written and verbal communication skills.
• Typing speed of 30–45 WPM with high accuracy.
• Ability to multitask across multiple systems and screens while engaging with customers.
• Familiarity with Windows PC applications and ability to learn new systems.
• Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint).
• Strong organizational skills and attention to detail.
• Customer-first mindset: empathetic, patient, and solution-oriented.
• Reliable and punctual with a strong work ethic.
• Ability to thrive in a fast-paced, dynamic environment.
• Sound judgment in handling account inquiries and resolution paths.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

• Paid Time Off:
  Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards:
  Participate in daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits:
  
  Comprehensive medical, dental, and vision coverage after 60 days (full-time); MEC medical plans after 30 days. Options vary by location.
• Retirement Savings:
  Retirement savings programs, where available.
• Disability Insurance:
  Short-term disability coverage.
• Life Insurance:
  Life insurance options.
• Supplemental Insurance:
  Accident and critical illness insurance.
• Career Growth:
  Focus on internal promotions and advancement opportunities.
• Paid Training:
  Learn new skills while earning a paycheck.
• Casual Dress Code:
  Comfortable attire for work.

Physical Requirements:

Office environment; largely sedentary with computer and headset use; ability to move objects up to 40 pounds.

Equal Opportunity

Employer:

MCI provides equal employment opportunities and does not discriminate based on age, ancestry, color, disability, gender identity or expression, genetic information, marital status, medical condition, national origin, and other protected characteristics. Reasonable accommodations are provided as required by law.