Savannah Energy Customer Care Representative

Savannah Energy Customer Care Representative (Full-Time)

Position Overview

ENERGY CUSTOMER CARE REPRESENTATIVE (FULL-TIME)

Location:

Savannah, GA

Here at MCI, we keep things light. We believe our customer service representatives are at their best when they’re happy. This is an on‑site call center position and a chance to work indoors in a fun and energetic environment. Our training will make you an expert in Fortune 500 products and state‑of‑the‑art communications technology.

Following a fun, best‑in‑class training, you will help customers by offering them product and pricing recommendations. With MCI, you’ll earn commission on top of your hourly wage and through daily contests. This is a rare opportunity to share in the vision and success of a growing company—a job that will keep you engaged, smiling, and earning more money every year.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre‑employment test.

• Handle inbound and outbound sales calls to business prospects to provide product and pricing recommendations.
• Manage all aspects of the sales cycle and pipeline, including prospect identification, quoting, sales verification, and post‑sale retention as required.
• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable.
• Follow the processes of the Client program and perform all tasks in a courteous and professional manner.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer claims in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Utilize knowledge base and training to accurately answer customer questions.
• Comply with requirements surrounding confidential information and personal information.
• Appropriately elevate customer issues with the managerial team.
• Escalate customer issues to the appropriate staff and managerial for resolution as needed.
• Ensure first call resolution through problem solving and effective call handling.
• Attend meetings, training, and review all new training material to stay up‑to‑date on changes to program knowledge, systems, and processes.
• Adhere to all attendance and work schedule requirements.

Required

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Experience with data‑entry utilizing a computer.
• The ability to read and speak English fluently.
• Have a wired, high‑speed internet connection (Download speed of 20
  
  Mbps+).
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words per minute).
• Ability to work regularly scheduled shifts within our hours of operation including the training period.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow‑up on customer issues.
• An aptitude for conflict resolution, problem solving and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast‑paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Preferred (Not Required)

• One (1) year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment.
• State or Federal work experience.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a…