CALL CENTER CLAIMS Representative

CALL CENTER CLAIMS REPRESENTATIVE (Full-Time & Part-Time)

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CALL CENTER CLAIMS REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS

Savannah, GA

We are looking for call center claims representatives to support inbound customer service, help desk, and back‑office processing. In this role, you will handle inbound inquiries, troubleshoot technical issues, assist callers with inquiries, and professionally represent some of the most recognizable brands in the world.

Schedules vary by site and project; however, we can usually find something that works for everyone. This is an on‑site, entry‑level position with competitive compensation. Prior contact center experience is not required, but experience in customer service, technical support, inside sales, or back‑office support in a contact center environment is a plus.

To be considered, complete a full application on our company careers page, including screening questions and a brief pre‑employment test.

Do you strive for excellence and enjoy helping others? This position supports customer service, technical support, and customer sales interactions. You will interact with customers across the country to resolve support issues, sell new products and services, and ensure a best‑in‑class customer experience.

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer claims in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Utilize knowledge base and training to accurately answer customer questions.
• Comply with requirements surrounding confidential information and personal information.
• Appropriately escalates customer issues to the managerial team.
• Ensure first call resolution through problem solving and effective call handling.
• Attend meetings and training and review all new training material to stay up‑to‑date on changes to program knowledge, systems, and processes.
• Adhere to all attendance and work schedule requirements.

It’s about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company by delivering over‑the‑phone customer service, sales, and technical support. All positive, driven, and confident applicants are encouraged to apply.

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Experience with data‑entry utilizing a computer.
• The ability to read and speak English fluently.
• Have a wired, high‑speed internet connection (Download speed of 20 Mbps+).
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Ability to work regularly scheduled shifts within our hours of operation, including the training period.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow‑up on customer issues.
• An aptitude for conflict resolution, problem solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast‑paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

• One (1) year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment.
• State or Federal work experience.

• Must be authorized to…