Call Center Insurance Agent; P&C Licensed

Call Center Insurance Agent (P&C Licensed)

We are hiring a Call Center Insurance Agent to provide full lifecycle customer service and sales to assist customers in understanding their coverages and selecting the right products and services. A Property and Casualty license is required for this role.

Position Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Apply underwriting and eligibility guidelines to correctly price and bind policies
• Demonstrate a commitment to customer service, adding new customers while maintaining service levels
• Leverage sales, marketing, and influence skill set to assist with acquisition and retention of policyholders
• Escalate problems or inquiries as needed
• Utilize proper procedures and documented knowledge articles to achieve first contact resolution

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Basic knowledge of Microsoft Office Suite
• Basic understanding of Windows operating system

Compensation and Benefits

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members, including paid time off, incentives, health benefits, retirement savings, and disability insurance.

EEO Statement

MCI is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to fostering an environment where professionals can build meaningful careers and contribute to the success of a globally expanding organization.