Technical Support Representative

TECHNICAL SUPPORT REPRESENTATIVE Full-Time

Join to apply for the TECHNICAL SUPPORT REPRESENTATIVE Full-Time role at Mass Markets

Customer Service Representative supporting commercial and public sector clients.

Location:

Savannah, GA
Job Type: Full-Time

We are looking for Customer Service Representatives to support inbound customer service, help desk, and back‑office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with product‑process related inquiries, and professionally represent some of the most recognizable brands in the world. There are a wide variety of project openings available.

Schedules vary by site and program; however we can usually find something that works for everyone. This is a wonderful opportunity to start your career here. With our industry‑leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management.

Handling inbound customer service calls will be your primary responsibility while you learn the latest contact center technology and customer experience methodology.

• Listen to and resolve customer issues efficiently
• Utilize systems and technology to complete account management tasks
• Professionally represent our partners as a brand ambassador
• Analyze and troubleshoot products and processes when interacting with customers
• Appropriately escalation to the next level of support when needed
• Ensure first‑call resolution through problem solving and effective call handling

In addition to becoming the best‑in‑the‑business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for every customer interaction, bringing a positive and enthusiastic outlook to work each day.

We provide all new employees with world‑class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Aptitude for conflict resolution, problem solving, and negotiation
• Customer‑service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi‑task, stay focused and self‑manage
• Strong team orientation and customer focus
• Ability to thrive in a fast‑paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with team and customers

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What you can expect from MCI:

• Paid Time Off:
  Earn PTO and paid holidays.
• Incentives & Rewards:
  Participate in contests that include cash bonuses and prizes ranging from electronics to dream vacations.
• Health Benefits:
  
  Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment; all employees have access to MEC medical plans after 30 days.
• Retirement Savings:
  Secure your future with retirement savings…