Bilingual Financial Services Representative

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are currently seeking experienced Bilingual
Financial Service Representatives to support both inbound and outbound service initiatives for our Financial Services clients. This role is ideal for professionals who are passionate about delivering exceptional service and are committed to supporting our members, employees, and communities with excellence.

As a Financial Services Representative, you will engage directly with banking customers providing product and account information, resolving inquiries, and guiding them through banking processes. We’re looking for individuals with strong communication skills, a willingness to learn, and a dependable work ethic.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner
• Understand customer needs and provide accurate solutions
• Escalate complex issues to appropriate teams when necessary
• Ensure first-call resolution through effective problem-solving
• Follow client-specific procedures and maintain professionalism at all times
• Use internal knowledge bases and training materials to answer questions accurately
• Maintain detailed and accurate CRM records of customer interactions
• Handle financial inquiries with strict adherence to confidentiality protocols
• Comply with all scripts, policies, and procedures
• Meet attendance and training requirements consistently

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Minimum age: 18 years
• High School Diploma or equivalent
• At least 3 years of experience in a call center environment
• Minimum 1 year in a customer service role
• Ability to multitask across multiple systems while engaging with customers
• Typing speed: 30–45 WPM
• Fluent in English (spoken and written)
• Proficiency with Windows PC applications and ability to learn new systems
• Basic knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint)
• Strong organizational and communication skills
• Customer-focused mindset: empathetic, patient, and responsive
• Reliable attendance and punctuality
• Strong problem-solving and decision-making abilities
• Ability to thrive in a fast-paced, dynamic environment
• Excellent interpersonal skills and team collaboration

• Associate’s degree or higher
• Experience in banking or financial services
• Proven data-entry and professional writing skills
• Bilingual in Spanish

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI:

• Paid Time Off:
  Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards:
  Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits:
  
  Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings:
  Secure your future with retirement savings programs, where available.
• Disability Insurance:
  Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance:
  Access life insurance options to safeguard your loved ones.
• Supplemental Insurance:
  Accident and critical illness insurance
• Career Growth:
  With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training:
  Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment:
  Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code:
  Be comfortable while you work.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely…