Customer Service Representative Part-Time

Customer Service Representative

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

Are you passionate about helping people, solving problems, and representing top global brands? We're looking for Customer Service Representatives to join our fast-growing team!

In this role, you'll provide inbound customer support, technical troubleshooting, help desk assistance, and back-office processing for both commercial and public sector clients. You'll have the opportunity to deliver exceptional customer experiences while building valuable skills in a dynamic, high-growth environment.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

• Manage inbound calls, chats, and emails with professionalism and empathy
• Resolve product, process, and basic technical inquiries while aiming for first-contact resolution
• Identify customer needs and offer relevant product or service solutions
• Research, troubleshoot, and collaborate with internal teams to resolve issues
• Document customer interactions accurately and maintain data confidentiality
• Stay updated through ongoing training and knowledge resources
• Uphold service standards and meet performance goals in a fast-paced environment

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older with a high school diploma or equivalent
• Excellent written and verbal communication skills
• Strong problem-solving, conflict resolution, and troubleshooting abilities
• Ability to type 20+ WPM and navigate multiple systems confidently
• Proficiency with Microsoft Office and familiarity with Windows operating systems
• Reliable, punctual, and motivated with a strong work ethic
• Customer-first mindset: empathetic, patient, and responsive
• Ability to multi-task, self-manage, and adapt in a fast-paced setting
• Team-oriented with a positive, professional attitude

Preferred Experience (Not Required)

• 1+ year in customer service, contact center, help desk, technical support, inside sales, or back-office roles
• Experience handling government or enterprise accounts
• Knowledge of CRM tools or call center systems

• Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks;

reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable…