Bilingual Customer Service Representative

Savannah, GA

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

We’re hiring Bilingual Customer Service Representatives to join our growing team and support inbound customer service, help desk, and back-office operations for both commercial clients and public sector programs.

In this role, you’ll handle inbound inquiries, assist with product and process-related questions, and troubleshoot basic technical issues all while representing some of the most recognized brands in the world. If you’re a strong communicator with a passion for helping others, we want to hear from you!

• Handle inbound and outbound calls in a courteous and professional manner
• Resolve customer issues with first-call resolution strategies
• Research and coordinate with internal departments to resolve inquiries
• Accurately document customer interactions and claims in CRM systems
• Use internal knowledge bases and training to answer questions confidently
• Follow all required scripts, policies, and confidentiality protocols
• Escalate complex issues to supervisors when needed
• Stay current on program updates through training and team meetings
• Meet all attendance and schedule requirements

The Ideal Candidate s For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities:

• Must be 18 years or older
• High school diploma or equivalent
• Excellent written and verbal communication skills
• Ability to type 20+ words per minute
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Reliable and punctual with strong time management skills
• Strong problem-solving, conflict resolution, and customer service skills
• Able to multi-task, stay focused, and work independently
• Team-oriented with a positive, customer-first mindset
• Comfortable in a fast-paced, dynamic environment

• 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support
• Experience working on state or federal programs

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and…