Technical Operations Systems Specialist II - AOG FAST Center Job Savannah area,Georgia USA,Engineering

Position: Technical Operations Systems Specialist II - AOG FAST Center *Multiple Shifts Available*

Technical Operations Systems Specialist II - AOG FAST Center
* Multiple Shifts Available
* in GAC Savannah

Unique

Skills:

At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world’s finest aviation experience starts with our people and when our people thrive, so does our mission.

The FAST Center AOG Support Group is responsible for 24/7 monitoring and reporting of support efforts for Priority 1 & Priority 2 aircraft.
Shift and hours may be subject to change due to business needs.
The team ensures established logistical processes are proactively supporting the customer needs and coordinates resources such as ACS, technicians, parts, and engineering to remove roadblocks and bottlenecks if needed.
Successful candidate should have in-depth knowledge of Gulfstream's Product Support network and processes to include Tech Ops, Scheduling, Part Sales, Field Service network, and Service Center network.

Education and Experience Requirements

Bachelor's Degree in aviation maintenance, engineering technology, or related curriculum required or equivalent combination of education and experience. 5 years aircraft related maintenance and operations experience is required.. An A&P license, EASA B1/B2 Flight Safety Master Technician and four (4) additional years related aircraft experience may offset the degree.

Position Purpose
:

The Technical Operations Specialist II is the primary point of contact for internal and external customers and represent Gulfstreams Product Support network for both technical and non-technical situations. Under minimal direction, provides advice and guidance to the company and the customer on installation, service, repair, replacement, modification and maintenance of Gulfstream aircraft systems and support equipment. Builds customer relationships with regards to troubleshooting and solving the entire spectrum of aircraft systems, support equipment, and operational problems pertaining to our in-service product.

Conceive, develop, test, and evaluate new ways to improve the technical support effort.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

Responds to in-flight emergency calls from operators by coordinating resources (Flight Operations, Engineering, etc.) and providing technical data and guidance during the event.

Interprets general operational/maintenance requirements, independently provides technical consultation to customers, Service Center, Product Support, Field Service Representatives (FSR), Customer Operational Readiness Reps (COR), Engineering, other internal departments, and Flight Safety to affect suitable resolutions to various operational conditions.

Conducts in-depth system review to develop troubleshooting plans specific to operator/aircraft needs. Directs and guides customers, Service Center, FSR, and COR Reps on plan implementation and follow-through to Return To Service (RTS).

Directs the exchange of technical data necessary to provide temporary or permanent repair drawings for damaged in-service aircraft in the field.

Review, investigate, and respond as required. to correspondence received from Gulfstream operators, and other agencies. Directing this action includes, but is not limited to, coordinating the transfer of aircraft components for analysis, providing technical support for that analysis, and providing a course of action based on the results of the analysis to effect a continued improvement of the Gulfstream fleet of…