Experienced Tax Professional; Uncredentialed

Experienced Tax Professional (Uncredentialed)

Join to apply for the Experienced Tax Professional (Uncredentialed) role at Mass Markets

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries.

We are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization.

Position Overview

If you are a highly motivated individual with excellent communication skills, we need your help answering tax-related questions and offering advice. You will advance our goal by providing expert guidance and explanations of tax and technical terms and questions.

Key Responsibilities

• Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answers using everyday language
• Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation inquiries
• Document client interactions

Candidate Qualifications

Ideal candidates for this position are highly motivated, energetic, and dedicated.

Required

• Must be 18 years of age or older
• High school diploma or equivalent
• Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials
• Must possess or be able to obtain any related State licenses, certificates, permits, or bonds
• Must possess active PTIN (Preparer Tax Identification Number)
• Recent experience preparing federal and state individual 1040 tax returns for clients/customers
• Proficient with technology; solid knowledge of computer operations and software
• Must have (or be willing to obtain) a dedicated hardwired internet connection
• Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly, and reassuring
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment with minimal supervision
• Critical thinking, problem-solving, research skills, and determination

Preferred

• Audit experience a plus (IRS and state tax authorities)
• Bachelor's Degree
• Bilingual (English/Spanish) communication skills (written & spoken) a plus
• Work at home experience
• State or Federal work experience

Compensation Details

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time.

What You Can Expect From MCI

• Paid Time Off:
  Earn PTO and paid holidays to take the time you need
• Incentives & Rewards:
  Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars
• Health Benefits:
  
  Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment
• Retirement Savings:
  Secure your future with retirement savings programs, where available
• Disability Insurance:
  Short-term disability coverage is available to help protect you during unexpected challenges
• Life Insurance:
  Access life insurance options to safeguard your loved ones
• Supplemental Insurance:
  Accident and critical illness insurance
• Career Growth:
  With a focus on internal promotions, employees enjoy significant advancement opportunities
• Paid Training:
  Learn new skills while earning a paycheck
• Fun, Engaging Work Environment:
  Enjoy a team-oriented culture that fosters collaboration and engagement
• Casual Dress Code:
  Be comfortable while you work

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications.