Patient Services Specialist

Job Description

The Patient Services Specialist is responsible for the execution of the daily activities of the front office. The Patient Services Specialist will ensure compliance with HIPAA / OSHA standards. At all times, the position will display excellence in customer service and exhibit the values of integrity and compassion.

• Recognize and register patients upon arrival.
• Verify current patient demographics.
• Collect co-pays and account balances.
• Check all insurance for accuracy, and perform eligibility checks.
• Maintain provider schedules ensuring they are fully booked at all times.
• Answer multi-line phone systems and direct all calls to appropriate parties.
• Check voice mail for messages, and distribute accordingly.
• Answer all triage calls by taking a message / or referring to the back office.
• Schedule appointments for multiple offices, accurately and efficiently.
• Diligently handle medical records release and / or request.
• Return patient calls and relay messages to patients under the direction of the providers.
• Send out follow-up reminder notices.
• Monitor supplies used in the front office and notify the supervisor when inventory runs low.
• Maintain a working knowledge of all services offered to patients.
• Explain office policies to patients as needed.
• Maintain a clean and orderly reception / waiting room, entryway to office, and work area.
• Post over-the-counter payments and process bank cards.
• Reconcile daily activity report, batch day sheet.
• Shred patient information to comply with HIPAA regulations.
• Follow HIPAA regulations.
• Follow OSHA rules and regulations.
• Follow Compliance rules and regulations against fraud and abuse.
• Maintain front office quality assurance.
• Handle a variety of matters including basic insurance knowledge, collections, operational, and customer service issues.
• Maintain the strictest confidentiality.
• Ensure the patients are treated courteously and professionally.
• Deliver top-notch customer service to every patient that enters our doors.

• Minimum of 2 years of medical office experience.
• High school diploma or equivalent.
• Demonstrated ability to work independently and as a team player.
• Tactfulness.
• Demonstrate a willingness to adapt to change.
• Pleasant phone manner and voice.
• Must be a self-starter and dependable.
• Able to prioritize workload while remaining flexible.
• Confident positive manner and appearance.
• Customer service experience.
• Word processing, data entry, 10-key, telephone, and computer experience.
• Medical Assisting Background is strongly desired but not required.