Workers' Compensation Coordinator

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Full-time Regular Savannah DeRenne, Savannah, GA, US

5 days ago Requisition

The Workers Compensation Coordinator will accurately register patients into the PM system and provide timely WC appointments for all providers in a high-volume environment. He/she is expected to promote an efficient administrative office which leads to positive patient experiences and fosters positive work relationships among all departments at Optim.

• Promptly answer all incoming calls within 3 rings in a professional and efficient manner. Using a tone that conveys warmth, empathy and patience.
• Demonstrates a courteous, friendly and professional demeanor while he/she greets patients, visitors and vendors. Portrays the same demeanor while answering and routing phone calls.
• Illustrates efficiency regarding patient and doctor inquiries by responding to their needs in a timely manner.
• Accurately enters all patient demographics and insurance information into the system.
• Obtains proper authorization for treatment from appropriate WC insurance company to ensure accurate insurance information and accurately inputs and ties authorization to the patient’s appointment.
• Maintains a professional demeanor even when callers are upset, and contacting a supervisor/manager if necessary.
• Schedules and maintains the provider schedules to include cancellations and rescheduling of patients if necessary.
• Responsible for submitting work status and dictations to WC Adjusters and Nurse Case Managers as required by the workers compensation company policy.
• Requests patient medical records and signed releases as required.
• Responsible for coordinating incoming faxes appropriately, scanning into patient chart as needed, managing and properly completing any incoming documentation management requirements in the Athena system (inboxes, Athena Fax documents, etc).
• Provides directions and general information to patients to include the required script for their appointment and provider protocols.
• Maintains a high level of confidentiality when servicing patients.
• Performs routine and some non-routine, continuous work involved with the operation of telephone call center.
• Maintains a knowledge of the practice “phone tree” therefore transferring calls appropriately.
• May be required to work flexible hours.
• Maintains area of special assignment.
• Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service
- Works well with patients, vendors, clients, referral services, and physicians by responding to their inquiries and promoting a positive image of the company. Maintain confidentiality. Looks for ways to improve and promote quality patient care.

Teamwork
- Accountable to team, respectfully appreciate the view of team members, open to new ideas and responsibilities, communicate with team regarding overall patient care including using resources efficiently, working toward a positive patient experience.

Organizational Support
- Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity. Adheres to all OO policies and procedures while maintaining patient confidentiality according to HIPAA guidelines.

Dependability
- Adheres to the company’s time and attendance policy and avoid missed time clock punches. Meets deadlines and works independently. Identifies, troubleshoots, and solve daily situational problem that arise. Identifies when to…