Front Desk Supervisor - Embassy Suites Savannah Historic

Front Desk Supervisor – Embassy Suites Savannah Historic

Job Number:

Work Location:

Embassy Suites Savannah, 605 Oglethorpe Avenue, Savannah, GA 31401

Job Description

A Front Office Supervisor with Embassy Suites Hotels is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services, and determining room rates and availability.
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly, and efficient manner.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
• Schedule, assign daily work, lead pre‑shift meetings, inform, and train team members.
• Monitor, observe, and assist in evaluating team member performance.
• Monitor lobby traffic and adjust staffing accordingly.

We seek individuals who embody Hilton’s values:

• H – Hospitality – We’re passionate about delivering exceptional guest experiences.
• I – Integrity – We do the right thing all the time.
• L – Leadership – We’re leaders in our industry and in our communities.
• T – Teamwork – We’re team players in everything we do.
• O – Ownership – We’re the owners of our actions and decisions.
• N – Now – We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Living the Values
• Quality
• Productivity
• Customer Focus
• Teamwork

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or paid time off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our properties for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners.

After 90 days you may enroll in Hilton Worldwide’s Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401(k) savings plan, as well as Employee Assistance and Educational Assistance Programs. These benefits represent the major offerings to most full‑time team members in the United States, though availability may vary by location. This is not a summary plan description or official plan document.

Full‑time

Embassy Suites by Hilton

Guest Services, Operations, and Front Office