Front Desk Supervisor

About North Point Hospitality

North Point Hospitality was started in 1978 and is located in Atlanta, Georgia. We build high-quality hotels in popular areas. Over the years, we’ve worked with big hotel companies like Hilton and Marriott to create these projects. So far, we’ve built 38 hotels from the ground up, investing over $600 million. Today, we own and manage 9 hotels in the Southeast, including 8 that are part of the Hilton and Marriott brands.

We’re also working on 5 more hotels that are either being built or planned.

• Free Parking / On Bus Route
• Early Access to Earned Wages
• Medical, Dental and Vision Insurance
• Travel Discounts
• 401K Match
• PTO After 90 Days
• Competitive Pay

• Greets and welcomes guests upon arrival.
• Manages guest check-in, check-out and billing processes.
• Handles sensitive guest information including room assignment and credit card/cash transactions.
• Responds to guest inquiries, ensuring that complaints or requests are handled timely and with sensitivity.
• Meets all in-service requirements, complies with all system policies and procedures.
• Creates and communicates staffing schedule; ensures proper staffing levels for each shift.
• Works with Front Desk Manager to train and develop Front Desk Team Associates.
• May respond to escalated guest complaints; provide counsel to Front Desk Agents on responding to customer needs/ complaints.

• 4-6 years’ related experience
• 3+ years management experience
• Professionalism
• Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
• Ability to display a consistently caring and respectful attitude
• Act as a gracious host to guests, vendors and candidates for employment

The pay range for this role is:

18 - 20 USD per hour (Doubletree Savannah Historic District)