Front Desk Supervisor - Embassy Suites Savannah Historic
Listed on 2026-01-01
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Hospitality / Hotel / Catering
Front Desk/Receptionist, Guest Services
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As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in front office operations to deliver outstanding guest service and drive financial profitability.
What will I be doing?- Assign work and supervise team member performance in all front office procedures including guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services, and determining room rates and availability.
- Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
- Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
- Schedule, assign daily work, lead pre‑shift meetings, inform and train team members.
- Monitor, observe and assist in evaluating team member performance.
- Monitor lobby traffic and adjust staffing accordingly.
Specifically, we look for demonstration of the Hilton values and key attributes.
Hilton Values- Hospitality – We’re passionate about delivering exceptional guest experiences.
- Integrity – We do the right thing, all the time.
- Leadership – We’re leaders in our industry and in our communities.
- Teamwork – We’re team players in everything we do.
- Ownership – We’re the owners of our actions and decisions.
- Now – We operate with a sense of urgency and discipline.
- Living the Values
- Quality
- Productivity
- Dependability
- Customer Focus
- Teamwork
- Adaptability
Your benefits will include a competitive starting salary, vacation or paid time off, the Team Member and Family Travel Program, health & welfare plans (eligible after 90 days), a 401(k) savings plan, Employee Assistance, and Educational Assistance Programs. The details vary by location.
Work LocationsEmbassy Suites Savannah
ScheduleFull‑time
BrandEmbassy Suites by Hilton
JobGuest Services, Operations, and Front Office
Seniority levelMid‑Senior level
Employment typeFull‑time
Job function- Management and Manufacturing
- Hospitality
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