Front Desk Agent

Front Desk Agent

Island Hospitality Management is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and serve as a key reference for our guests and vendors. The role requires professionalism, courtesy, outstanding communication skills, and the ability to thrive in a fast‑paced environment. Flexible scheduling may be required.

• Check‑in/Check‑out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepare reports during each shift for the management team

• Highly motivated team player with strong initiative and desire for achievement
• Effective in handling workplace problems, including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable, providing excellent guest service

Physical Demands Employees are regularly required to stand, sit or walk for extended periods. Hours are variable based on guest occupancy, season, staffing, and other factors. Island Hospitality cannot guarantee a specific number of work hours per week.

Island Hospitality is committed to employee development through a formalized training and development program, offering a clear path for growth within the company.

How we thank you for all you bring to the team.

• Healthcare including medical, dental, and vision insurance
• HSA & FSA plans available
• Dependent care FSA
• Identity theft protection insurance
• Commuter benefits: transit & parking
• Pet insurance
• PTO and payroll incentives for annual wellness exams
• Employee assistance program
• Wellness subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid sick and vacation time
• Family leave
• 401(k) retirement plan – IHM matches 100% up to 3% of your salary and an extra 50% on the next 2% (fully vested upon first contribution)

• Incentive‑based bonus program
• Free room nights at our hotels and employee discounts within our brand
• Discounts for friends and family within our brand
• Team member recognition and bonus
• Discounted tickets to theme parks, musical, movies, etc. through Tickets at Work
• Career growth through in‑house training with a personalized path
• Referral bonus program at any of our locations

Island Hospitality uses E‑Verify to confirm work authorization in all municipalities where it is required by law.