Breakfast Attendant

Hampton Inn Savannah, 7050 Hwy 21, Port Wentworth, Georgia, United States of America

Job Description

Posted Friday, December 5, 2025 at 6:00 AM

Executive Summary

Cleanliness and Friendliness!

The MCR standard is to provide clean, friendly, well‑organized and safe hotels for our guests.

Areas of Excellence

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

1. Happy Guests

• Guest Relations: Greet guests happily upon arrival and during their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All team members work together to achieve excellent scores.
• Recovery: Handle challenging guest situations with hospitality and urgency.
• Hotel Knowledge: Have strong knowledge of all hotel features and amenities.
• Events: Awareness and support for all hotel groups and events.
• Technology: Understand relevant technology for each role.
• Phone Etiquette: Answer calls with friendly service and approved greeting.

2. Spotless Cleanliness

• Sparking Clean Work spaces: Keep all areas front and back of house clean.
• Pitching In: Pitch in to clean rooms and public spaces as needed, ensuring organization and safety.
• Hospitality While Cleaning: Greet guests with a smile while cleaning.

3. Product Consistancy & Quality

• Checklists 100% Accuracy: Finish checklists accurately and on time each shift.
• Shift Handover Reports: Reports accurate and timely for shift communication.
• Flawless Uniform: All wear clean approved uniform, name tag and smile.

4. Teamwork

• Communication: Clear, honest, professional.
• Can Do Attitude: Willing to stretch beyond traditional role.
• Collaboration: Commitment to help each other create welcoming environment.

Section Two:
Breakfast Attendant Role

Specific Duties and Expectations Other Duties and Responsibilities

• Table Manicure: Clear and sanitize tables after each guest departure.
• Consistent Set‑up: Set buffet each morning according to instructions.
• Kitchen Checklist: Clean kitchen per checklist after breakfast.
• Food Safety: Follow safety measures per local codes and standard checklist.
• Buffet Management: Keep stocked and clean until end of breakfast.

Section Three:
Success Metrics

Happy Guests

• Management Performance Ratings
• Guest Satisfaction Scores / Intent to Return

Spotless Cleanliness

• GM/AGM Spot Checks
• Leadership Walk‑throughs
• Guest Ratings / Reviews

Product Consistency & Quality

• Checklist Tracking
• Management Performance Ratings
• Guest Ratings

Teamwork

• Management Performance Ratings

Section Four:
Qualifications & Requirements Qualifications & Requirements

• Experience: Hospitality, service or franchise background preferred.
• Can‑Do Attitude: Positive and willing to learn.
• Follow Guidelines: Understand and follow established guidelines.
• Handle Pace and Pressure: Work in high‑pressure situations.
• Listening, Conflict Resolution: Listen, clarify and resolve concerns.
• Communication
  
  Skills:
  
  Convey ideas clearly.
• Hospitality and Guest Service: Desire to serve all guests.
• Age Requirement: 18 years or older.
• Schedule and Travel: Work varied schedule incl evenings, nights, weekends, holidays.
• Clock‑in/Out: Arrive on time, clock out on time; no off‑clock work.
• Breaks: Clock in/out for breaks when scheduled.
• Call Outs: Provide notice when calling out.

Physical Working Demands & Working Environment: Must stand or remain stationary for long periods (3‑4 hrs) and handle light to moderate workload. Must operate computers, plug into devices, enter data, operate telephone, manipulate objects and lift up to 25 lbs. Inspect and observe details at close range within a few feet and from long range.

• Read, write, understand and communicate effectively in English.

Note: This description does not claim to contain all duties; employees may perform other duties as directed.

Employee must be able to perform essential functions; accommodations may be made if requested.

Our Company

• MCR is the 3rd‑largest hotel owner‑operator in the United States.
• Founded 2006 with offices in NYC, Dallas, Chicago, and Richmond VA.
• MCR has portfolio of 148 premium‑branded hotels, 22,000 guestrooms across 37 states and 106 cities.
• MCR has 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and unflagged independent hotels.
• MCR was named one of Fast Company’s 10 most innovative travel companies of 2020.
• MCR is a three‑time recipient of the Marriott Partnership Circle Award and the Hilton Legacy Award for top performer.

What we offer / What’s in it for you?

• Weekly Pay
• Paid Time Off
• Retirement Options
• Health, Dental, Vision Insurance (available after 30 days for full‑time team members)

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