Night Auditor

Job Title

Night Auditor at Kessler Collection

An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well Bắc well-being.

We believe people want to be inspired!

• Marriott Employee Discounts Worldwide
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions

Job Summary:

The overall objective and purpose of the Night Audit position are to provide hospitable service to our guests and maintain a safe and secure environment during the overnight shift. The incumbent is responsible for ensuring a seamless arrival and departure experience, responding efficiently to guest requests, reconciling the day’s transactions, and following safety and security protocol. They are to provide the highest level of service in support of the mission, core values, standards, and goals established by the company.

• Greet and interact with internal and external guests in a genuinely warm and DR friendly manner using professional and Kessler standard nomenclature
• Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control
• Perform Manager on Duty tasks and be the hotel’s ambassador during the overnight shift
• Process check-ins, check-outs, and room assignments
• Post guest charges and payments, process no-shows, disculp al entertainment adjusted disputed charges
• Run daily reports and contingency lists. Conduct bucket checks to ensure accuracy
• Verify rate codes and make appropriate adjustments on guest’ invoices
• Block and unblock rooms according to the hotel’s need
• Enter financial data into the property management system and process reports
• Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette
• Process and respond to wake-up calls according to the standard operating procedure
• Addition Notify guests of messages and record them legibly and completely
• Maintain knowledge of room types, hotel amenities and features, razem o river times of operation, and area attractions
• Respond promptly to questions, concerns, and special requests. The follow-up to ensure the guest is satisfied
• Log guest requests and concerns according to the standard operating procedure. Communicate with departments in a timely manner
• Solve problems proficiently
• Demonstrate effective sales techniques to upsell rooms, amenities, and products
• Maintain a neat and organized work area
• Maintain the integrity of Company proprietary information and protect Company assets
• Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications
• Maintain complete knowledge and comply with company policies and procedures
• Maintain , clean, and professional appearance according to standards
• Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions
• Assist guests with luggage and valet services (only if services are provided by the Company)
• Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
• Develop and maintain a positive working relationship and support the team to achieve our goals
• affiliations attend required training Jefferson meetings
• All other duties as assigned, planned or un-planned

Knowledge, Skills, and Abilities

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1. Ability to perform all tasks at the front desk and proficiently use job-related software, property management systems, and office equipment
2. Ability to remain calm in various situations, use sound judgment and effectively solve problems
3. Ability to read and interpret documents such as safety rules and procedural…