Allscripts Analyst

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3 days ago – Be among the first 25 applicants

• Bachelor's Degree in Informatics/Information Technology - Required or 5 years relevant experience will be accepted in lieu of degree
• 2 Years Allscripts software (PM and EMR) and Enduser software training - Required
• 1 Year installing/maintaining computer system applications - Required
• 1 Year ambulatory medical practice work experience - Preferred
• Formal training in information systems, desktop applications, databases, software development packages, and programming languages ideal;
  Basic to advanced technical troubleshooting preferred;
  Successful completion of training on Microsoft Windows operation system, Office applications, and assigned software applications;
  Excellent problem solving and communication skills

None Required

• Problem resolution for clinical and support staff within the allscripts system. Builds and maintains system user accounts. Creates profiles for new users and providers. Terminates accounts as requested by manager/director, serving as central contract and SME on enduser access and security to EHR. Creates and terminates new endusers per their HR status. Analyzes and resolves problems for ambulatory application and readily assists stakeholders.
  
  Provides on-site support during go lives and upgrades. Escalates problems outside of scope to appropriate person, vendor, or group. Researches functionality options and resolutions. Ensures software vendors have the information and resources necessary to resolve application problems. Password and account reset assistance. When solution is outside scope, assists with escalations and liaising between practice end-users and IT support department using defined process and helpdesk tools.
  
  Communicates all abnormal process discoveries, system breaks and threats to safety and privacy immediately to operational or IS leadership/vendor as warranted. Participates in testing and validation with contracted/interfaced vendors, as warranted. Oversees and facilitates software upgrades, at all practice locations. Manually installs software and add-ons as warranted per operational need (may require local travel). Makes hardware recommendations as necessary and assists with interface testing.
  
  Ensures comprehensive software test scenarios are developed to ensure thorough testing of new or upgraded applications prior to "live" date. Reports problems or issues to vendor and in-house staff during testing to ensure timely resolution. Serves as resource for other application support analysts by responding to functional questions, assisting with troubleshooting and testing scenarios and monitoring effects of application utilization on provider work flows.
  
  Plays crucial role in system maintenance and build. Assists in maintenance of clinical documentation templates, and referral software/interface. Maintains and customizes user dictionaries, menus and screen displays according to operational need per management approval. Adheres to project management and change control. Serves as point contact for patients and portal troubleshooting. Assists with MIPs data submission and reporting/quality build and mapping for quality reports.
  
  Utilizes exceptional technical writing, communication, presentation skills, and maintains documentation of all changes and decisions. Understands data structures and is proficient with translating end user needs. Log all system changes and track incoming requests, update statuses.
• Shows end-users how to properly use Allscripts. Hosts meaningful, relevant, and effective provider/end user training, serving as a clinical application training expert in planned educational forums/classes, as well as ad-hoc and realtime training venues. Provides elbow-to-elbow support for new clinicians and technicians. Provides direct, hands-on education and support to staff in the use of technology in a manner which promotes patient safety and confidentiality.
  
  Hosts and manages new end user training forums 1-3 times per month. Actively assigns vendor education videos and tools to endusers from…