IT Business Analyst – Data & Analytics

Purpose

It’s a new season and time to walk through the door of opportunity to your dream job! Your opportunity to embrace a new beginning has just arrived! If you are seeking a rewarding career in a fast-paced work environment, career progression, an opportunity to learn from the best, and a career with a purpose, the City of Savannah Innovation and Technology Services department is seeking a highly qualified, customer focused Business Partner to join our team.

As an IT Business Partner specializing in Data Quality & Training, you will play a key role in advancing the City’s commitment to data-driven decision‑making and continuous improvement. This position focuses on strengthening the digital capabilities of all City departments through targeted technical training, data quality initiatives, and the development of purposeful data dashboards. You will advise Service Centers with the goal of improving their business operations.

You will assess departmental needs, identify skill gaps, and develop training programs that empower employees to use technology effectively and confidently. In addition, you will promote the use of accurate, high-quality data standards, tools and best practices to inform operations, measure performance, and align departmental outcomes with the City’s GPS Strategic Plan. As the new IT Business Partner you will serve as a bridge between technology and operations, ensuring that every member of Team Savannah is equipped with the knowledge, tools, and data insights needed to drive quality improvement, efficiency, and innovation across the organization.

We offer great pay, excellent benefits to include medical, dental, and vision plans, life insurance, employee/spouse/child supplemental life insurance, short‑term disability, tuition reimbursement, wellness programs, deferred compensation plan (457 B), pension plan, flexible spending account, home purchase assistance, employee referral program and 12 paid holidays!

• Perform technical requirements gathering, use‑case discovery, and platform analysis.
• Develop and maintain software requirements specification and architecture (design) documents.
• Serve as the primary day‑to‑day technical contact for assigned departments, processes, third‑party vendors, technology partners and internal stakeholders.
• Moderates regular meetings with assigned departments and captures meeting minutes for distribution to all participants.
• Collaborates with technical staff, other business analysts and appropriate leadership to develop estimates, develop the solution design, and develop overall implementation solution plans.
• Write and communicate product requirements effectively to developers, designers, and stakeholders.
• Serve as the lead for implementation, customization, and integration efforts for the solution.
• Define and document best practices and contribute to knowledge sharing efforts.
• Identify and define integration points with third party solutions.
• Define and document all tools and technologies used to implement the solution.
• Work with vendor services to provide elements related to technology selection and implementation.
• Monitor key performance indicators and derive insight from behavioral and transactional data to identify opportunities and recommend improvements to flows and experiences.
• Identify process improvement for department offices that effectively use technologies.
• Perform problem analysis (identify root causes, outline resolution options, and take appropriate actions to resolve problems).
• Escalate relevant and pertinent issues appropriately to IT Program Manager, including providing transparency and recommendation on project trade‑offs, understanding and coordinating dependencies across multiple teams and competing priorities.
• Prepare and deliver technical proposals and presentations to senior management within IT.
• Evaluate vendor documentation and technical requirements to accurately estimate time and cost of identified options in order to make recommendations on approach from the business perspective.
• Develop and maintain expertise in assigned technologies.
• Use advanced analysis and problem‑solving skills as necessary to…