Enterprise Applications & Services Specialist

Job Title:

Enterprise Applications & Services Specialist

Location:

Savannah State Recruiting Loc

Regular/Temporary:
Regular

Full/Part Time:
Full-Time

Job

Savannah State University established in 1890, is the first public historically black college or university in the state of Georgia and the first institution of higher learning in the city of Savannah. The university's students select majors from five colleges:

• Business Administration
• Education
• Engineering and Computing
• Media, Arts, and Communication
• Science and Humanities

The campus is by far the most picturesque in the state of Georgia. The moss-laden sweeping oak trees, expansive marsh and historic architecture create a resplendent yet tranquil atmosphere. Beneath the beauty and splendor is a vibrant residential campus bursting at the seams with the vim and vigor of quality collegiate life: relevant academic majors, engaging lectures, cutting-edge research, quality student-faculty engagement and a nurturing environment.

Reporting to the Enterprise Application and Services Manager, the Enterprise Application and Service Specialist provides functional and technical support for enterprise applications used across Savannah State University. Reporting to the Enterprise Application and Services Manager, this position assists with application administration, user support, data validation, testing, documentation, system access, and issue resolution for systems that support students, faculty, staff, and business operations.

The position serves as a front-line enterprise applications resource and works with functional offices, infrastructure, cybersecurity, service delivery, vendors, and other IT units to support reliable, secure, and well-documented application services.

NOTE:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required eligibility verification form upon hire. This position does not offer sponsorship for employment visas.

ESSENTIAL JOB FUNCTIONS AND DUTY WEIGHTS
Total weight: 100%. Percentages reflect the expected annual emphasis of the position and may shift based on institutional priorities, system upgrades, audits, compliance needs, or major projects.

Enterprise Application Support and Issue Resolution 25%

• Provide day-to-day support for assigned enterprise applications; troubleshoot application issues; triage tickets; document resolutions; elevate complex issues to the Enterprise Application and Services Manager, vendors, or senior technical staff as appropriate.

Application Administration and Configuration Support 15%

• Assist with routine system administration tasks, configuration updates, account setup, role assignment requests, user preferences, application settings, and maintenance activities for ERP, student, administrative, and cloud-based systems.

Business Process and User Requirements Support 15%

• Meet with functional users to understand operational needs, document business requirements, support process reviews, translate user issues into technical or functional requests, and assist with workflow and service improvements.

Data, Reporting, and Integration Support 15%

• Assist with data validation, basic query review, reporting support, scheduled job monitoring, interface checks, file transfer review, and coordination of data or integration issues with appropriate IT and functional teams.

Testing, Upgrades, and Change Management 10%

• Support application upgrades, patches, releases, regression testing, test script preparation, user acceptance testing, change documentation, and post-implementation issue tracking.

Security, Access, and Compliance Support 10%

• Support role-based access processes, user provisioning…