VDI​/Cloud Operations & Maintenance Engineer

** Current active TS/SCI clearance required*
* Onsite required

Strategic Business Systems, Inc. (SBS) is a national Information Technology services company delivering mission-critical infrastructure, cloud, cybersecurity, and enterprise technology solutions to federal and commercial customers.

Our team supports complex IT environments where reliability, security, and performance are essential. We are seeking experienced technical professionals who enjoy solving challenging infrastructure problems, working collaboratively, and supporting enterprise technology operations.

SBS is seeking an experienced Senior VDI / Cloud Systems Administrator to support the daily operations, maintenance, and administration of an enterprise Virtual Desktop Infrastructure (VDI) and cloud environment.

This is a hands-on technical position focused on maintaining system availability, troubleshooting complex infrastructure issues, optimizing performance, and ensuring the continued reliability and security of existing services.

The ideal candidate will have a strong background in Windows systems administration, enterprise virtualization, VDI technologies, and cloud infrastructure. This individual should be comfortable working across multiple technology platforms, resolving operational challenges, and collaborating with infrastructure, networking, and cybersecurity teams. An active TS/SCI clearance is required for consideration to this role

Perform daily operations and maintenance (O&M) activities for enterprise VDI, virtualization, and cloud infrastructure.

Monitor system availability, performance, capacity, and overall infrastructure health, proactively identifying and resolving operational issues.

Troubleshoot complex technical issues involving virtual machines, operating systems, applications, authentication, networking, storage, and desktop connectivity.

Administer and maintain existing VDI environments, including desktop pools, virtual machines, user assignments, profiles, policies, images, and applications.

Provision, configure, maintain, and decommission virtual machines and associated infrastructure resources in accordance with established procedures.

Perform routine system administration, patching, software updates, configuration changes, and scheduled maintenance activities.

Support Windows-based enterprise environments, including Active Directory, Group Policy, DNS, DHCP, and authentication services.

Analyze system logs, alerts, events, and performance metrics to diagnose and resolve infrastructure issues.

Monitor resource utilization and recommend improvements to system performance, availability, and operational efficiency.

Support incident management, problem resolution, service requests, and operational troubleshooting.

Coordinate with network, cybersecurity, storage, endpoint, application, and service desk teams to resolve technical issues.

Assist with vulnerability remediation, security compliance, and infrastructure hardening activities.

Perform post-maintenance validation and functional testing to ensure continued service availability.

Maintain accurate technical documentation, Standard Operating Procedures (SOPs), configuration records, and operational guides.

Identify recurring technical issues and recommend improvements to infrastructure reliability, maintainability, and support processes.

Provide technical guidance and knowledge transfer to other support personnel as needed.

Participate in scheduled maintenance activities and operational support efforts as required.

Seven (7) or more years of professional systems administration experience, including at least four (4) years supporting enterprise VDI, virtualization, cloud operations, or related infrastructure.

Hands-on experience supporting enterprise VDI or virtualization platforms such as VMware Horizon, Citrix, Azure Virtual Desktop (AVD), or equivalent technologies.

Strong Windows Server and enterprise systems administration experience.

Working knowledge of Active Directory, Group Policy, DNS,