VDI​/Cloud Operations & Maintenance Engineer – TS​/SCI

Type of

Requisition :
Regular Clearance Level Must Currently Possess:
Top Secret/SCI Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph Public Trust/Other

Required:

None Job Family: IT Infrastructure and Operations

Job Qualifications:

Skills:

Cloud Operations, Information Technology (IT), Security

Certifications:

None

Experience:

7 + years of related experience US Citizenship

Required:

No

Job Description:

VDI / Cloud Operations & Maintenance Engineer – TS/SCI Required Advance how our customers operate while you advance your career. Join GDIT as a VDI / Cloud Operations & Maintenance Engineer and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

As a VDI / Cloud Operations & Maintenance Engineer, the work you will do at GDIT will be instrumental in supporting US Army Intelligence and Security Command (INSCOM). You will play a vital role in solving complex challenges, driving innovation, and delivering smarter solutions for the mission.

Provide day-to-day operational support and sustainment for enterprise VDI and cloud environments, ensuring systems remain available, secure, and fully operational.

Partner with customer personnel and cross-functional infrastructure teams including networking, cybersecurity, storage, endpoint, and application support organizations to troubleshoot and resolve complex technical issues.

Monitor system health, analyze operational trends, and recommend enhancements that improve reliability, maintainability, and overall operational efficiency.

Support existing virtual desktop platforms, cloud resources, and infrastructure services in accordance with approved configurations, procedures, and performance requirements.

Perform daily operations and maintenance activities for enterprise VDI and cloud environments, ensuring consistent service delivery and operational readiness.

Monitor system availability, performance, capacity, and health metrics, responding to alerts, incidents, and service disruptions in a timely manner.

Diagnose and resolve issues involving virtual desktops, virtual machines, operating systems, applications, authentication services, networking, storage, and related infrastructure components.

Perform routine administration and maintenance of cloud and virtualization platforms, including provisioning, modification, and decommissioning of resources.

Manage desktop pools, user assignments, profiles, policies, operating system images, and application delivery services within the established VDI environment.

Execute approved patching activities, software updates, configuration modifications, and maintenance actions in accordance with change management procedures.

Review logs, alerts, system events, and performance data to identify root causes and recommend corrective actions.

Participate in incident management, problem management, service request fulfillment, and operational support processes.

Maintain accurate records of incidents, troubleshooting activities, configuration changes, maintenance actions, SOPs, operational procedures, and system documentation.

Work closely with technical support organizations to resolve infrastructure issues and ensure service continuity.

Support vulnerability remediation efforts and assist in maintaining compliance with applicable cybersecurity requirements.

Conduct post-maintenance…