Technical Operations Systems Specialist Sr *Fleet Communications

Technical Operations Systems Specialist Sr
* Fleet Communications*

Technical Operations Systems Specialist Sr
* Fleet Communications
* in GAC Savannah

Unique

Skills:

At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the worlds finest aviation experience starts with our people and when our people thrive, so does our mission.

Exceptional written communication skills are required. The successful candidate must demonstrate proven expertise in translating complex technical, operational, and regulatory information into clear, accurate, and customer-focused communications. A strong understanding of aviation operations, aircraft systems, maintenance practices, and customer support environments is required. Independently identifies topics of fleet significance and develops proactive communication strategies that enhance customer awareness, operational efficiency, aircraft reliability, and safety.

Serves as a lead author for customer-facing proactive communications, including Customer Support Update articles, Maintenance and Operations Letters, Operator Memos, and other fleet communications. Facilitates and, when necessary, leads cross-functional teams partnering with stakeholders across Customer Support Field Support, Service Center Operations, Sales and Materials, and to include, but not limited to, Flight Operations, Production, Completions, and Marketing to develop, review, and obtain approval for technical communications of strategic importance.

Exercises sound judgment, strong project leadership, and attention to detail while managing multiple communication initiatives with minimal supervision. Demonstrates the ability to influence stakeholders, build consensus, and drive alignment across organizations. A highly collaborative professional who builds strong relationships, mentors others, adapts to changing priorities, and contributes to the success of the broader team and organization. Preference will be given to those who can demonstrate experience writing and editing technical publications, articles, or customer communications and who has the proven ability to communicate complex technical concepts to diverse audiences with clarity and precision.

Bachelor's Degree in aviation maintenance, engineering technology, or related curriculum required or equivalent combination of education and exp. 7 years aircraft related maintenance and operations experience is required.. An A&P license, EASA B1/B2 or Flight Safety Master Technician and four (4) additional years of related aircraft experience may offset the degree.

Primary point of contact for internal and external customers and represent Gulf streams Product Support network for both technical and non-technical situations. Under minimal direction, provide advice and guidance to the company and the customer on installation, service, repair, replacement, modification and maintenance of Gulfstream aircraft systems and support equipment. Builds & maintains customer relationships with regards to troubleshooting and solving the entire spectrum of aircraft systems, support equipment, and operational problems pertaining to our in-service product.

Conceive, develop, test, evaluate, and implement new ways to improve the technical support effort.

Principle Duties and Responsibilities:

Essential Functions:

• Provide leadership to group in the absence of group leader.
• Mentors subordinates within the group.
• Provide problem resolution support by organizing/managing logistics, resources, and vendors to repair AOG aircraft regardless of location.
• Responds to in-flight emergency calls from operators by coordinating resources (Flight Ops, Engineering, etc.) and providing technical data and guidance during the event.
• Interprets general operational/maintenance requirements, provides technical consultation to customers, Service Center, Product Support, Field Service Representatives (FSR), Customer Operational Readiness Reps (COR), Engineering, other internal departments, and Flight Safety to affect suitable resolutions to various…