Enterprise and Services Manager

Job Title:

Enterprise Applications and Services Manager

Location:

Savannah State Recruiting Loc
Regular/Temporary:
Regular
Full/Part Time:
Full-Time
Job

Savannah State University established in 1890, is the first public historically black college or university in the state of Georgia and the first institution of higher learning in the city of Savannah. The university's students select majors from five colleges:

• Business Administration
• Education
• Engineering and Computing
• Media, Arts, and Communication
• Science and Humanities

The campus is by far the most picturesque in the state of Georgia. The moss-laden sweeping oak trees, expansive marsh and historic architecture create a resplendent yet tranquil atmosphere. Beneath the beauty and splendor is a vibrant residential campus bursting at the seams with the vim and vigor of quality collegiate life: relevant academic majors, engaging lectures, cutting-edge research, quality student-faculty engagement and a nurturing environment.

The Enterprise Applications and Services Manager provides hands‑on leadership for the administration, stability, integration, documentation, and support of Savannah State University’s enterprise application environment. The position manages application services that support students, faculty, staff, and business operations; coordinates with infrastructure, security, web, data, and functional offices; and ensures that enterprise systems are reliable, secure, well‑documented, and aligned with institutional needs. The incumbent may be required to perform job‑related tasks other than those specifically delineated in this description.

NOTE:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required eligibility verification form upon hire. This position does not offer sponsorship for employment visas.

Total weight: 100%. Percentages reflect the expected annual emphasis of the position and may shift based on institutional priorities, system upgrades, audits, compliance needs, or major projects.

• Manage the day-to-day administration, configuration, monitoring, maintenance, and user support of enterprise applications, including Banner, Brightspace/D2L, Microsoft 365, identity/access‑related tools, collaboration platforms, and other institution‑wide systems.
• Ensure applications are available, supported, upgraded, and maintained in coordination with ITS leadership, vendors, University System of Georgia resources, and functional business owners.
• Standardize application support practices, error handling, escalation paths, configuration management, and service delivery expectations where possible.
• Coordinate incident response, problem resolution, root‑cause analysis, and service restoration for application‑related issues.

• Serve as a technical and functional resource for Banner and related enterprise systems, including data sources, data destinations, reporting dependencies, integrations, and process workflows.
• Maintain current workflow diagrams, interface inventories, system dependency maps, and documentation for data movement between applications.
• Support integration planning, testing, validation, and troubleshooting for enterprise applications, middleware, data feeds, and vendor‑hosted systems.
• Partner with institutional research, enrollment management, finance, student services, academic affairs, and other operational units to improve business processes and reduce manual workarounds.

• Assist with application…