SIU - Experienced Claims Investigator - Part-Time

Command Investigations, LLC is looking for a Claims Investigator to become part of a dynamic team. This is a great opportunity for individuals with prior SIU experience who demonstrate integrity, independence, and a drive to succeed in a fast‑paced investigative environment.

We are invested in you! We believe that together we can lead with excellence, provide top‑tier service with integrity, and drive results. Our employees have opportunities to grow within a nationally recognized organization in an exciting and evolving industry.

• Accrued Paid Time Off
• Medical, Dental, Vision, and Life Insurance
• 401(k) Plan
• Employee Referral Program

In this role, you will conduct claims investigations by gathering evidence, interviewing involved parties, documenting findings, and preparing comprehensive, detailed reports for client review.

• Conduct investigations related to insurance claims, including workers’ compensation, general liability, auto, and property cases
• Obtain in‑person recorded statements from claimants, witnesses, and involved parties
• Capture detailed scene photographs to support investigative findings
• Prepare comprehensive, factual, and well‑organized investigative reports within required deadlines
• Review case materials and identify inconsistencies or areas requiring further inquiry
• Communicate effectively with clients and internal teams to provide case updates and ensure investigative objectives are met
• Utilize sound judgment and discretion while maintaining confidentiality and compliance with company standards
• Manage multiple case assignments simultaneously while prioritizing tasks to meet strict due dates
• Operate investigative equipment, including digital recorders and cameras, with proficiency and accuracy

Special

Note:

This role requires you to supply your own equipment, including but not limited to a camera and a digital recorder. Certain equipment specifications or minimum standards may apply.

• Exceptional attention to detail and accuracy
• Strong work ethic with a willingness to learn and adapt
• Team‑oriented mindset and open‑minded attitude
• Ability to thrive in a focused, detail‑driven, and repetitive environment
• Strong computer skills and working knowledge of Microsoft Suite, specifically Word and Outlook
• Excellent written and verbal communication skills

• 3‑5 years of experience required
• Prior experience with multi‑line investigations strongly preferred
• Residence within a 60‑mile radius of the posted location required
• Multi‑lingual skills is a plus
• High school diploma or equivalent required
• College degree strongly preferred
• Proficient reading skills and ability to follow directions required
• Must be able to work independently, provide excellent customer service, and demonstrate strong interpersonal, organizational, and multi‑tasking skills; flexibility and effective time management are required
• Flexible to work overtime preferred
• Regular, predictable, and full attendance, as assigned, is an essential function of the job
• Willingness to work the required schedule
• Complete a Command Investigations, LLC employment application and submit to pre‑employment tasks as required for employment

• The employee will be required to remember and understand certain instructions, guidelines, or other information.
• The employee should have the ability to lift up to and including 25 lbs (11.34 kg) on occasion.
• The employee will be required to sit, stand, and/or walk for long periods at a time.
• The employee will be required to enter text or data into a computer or other machine by means of a traditional keyboard.
• Specific vision abilities required for this position include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The associate must be able to hear, understand, and distinguish speech and surrounding sounds, such as traffic, environmental noises, or standard office activity.

Command Investigations, founded in 2012, is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Grounded in core values of integrity, service, and results, we deliver fast, reliable outcomes and treat every client like they are our only client. Our team leverages cutting‑edge technology to stay at the forefront of the industry.

With headquarters in Lake Mary, Florida, our experts provide services across the U.S. on a national scale.

Command Investigations, LLC is an Equal Opportunity Employer.

Mid‑Senior level

Part‑time

Other, Information Technology, and Management

Security and Investigations