Territory Manager

The Territory Manager has responsibility of an assigned service territory with direct supervision of route representatives. Responsible for Territory service results, including but not limited to, customer retention, growth of the business, loss and ruin, piece budget, employee retention, accounts receivable (AR) collection, customer renewals, Vestis direct sales, customer satisfaction, route sales and credits.

• Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in your territory.
• Report directly to a Service Manager or, where a Sr. Territory Manager is present, report to the Sr. Territory Manager. If neither are present, report to the General Manager.
• Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs.
• Assist in the new account installations as directed by Service Manager and/or General Manager.
• Manage day-to-day activities of customer service program(s) for the territory.
• Visit all required customers each quarter to review growth and service opportunities.
• Ensure RSRs respond to and resolve all service requests timely.
• Set clear expectations for customer service and lead by example.
• 60% of time is spent traveling with service professionals, on route conducting observations and visiting customer locations (required visits, TIG days and/or day-to-day situation follow-up).
• Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously.
• Negotiate and secure renewal agreements with existing customers that protect pricing and profitability.
• Recruit, select, and hire Route Sales employees.
• Complete in-person meetings with each RSR once per week to review trends, performance, coach, and identify opportunities for improvement.
• Deliver and participate in training to ensure customer retention and service goals are met.
• Daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution.
• Attend meetings and complete necessary administrative work to improve customer satisfaction.
• Coordinate collections for accounts receivable.
• Protect and manage merchandise control processes.
• Promote and sustain a safety culture.
• Investigate and report on all accidents or incidents, within 24 hours of notification.

• Demonstrated ability to successfully interface with a variety of organizational functions to get the job done.
• Strong interpersonal, analytical, communication, and customer service skills.
• Computer proficiency, including working knowledge of MS Office software.
• Exposure to sales function preferred.
• Considerable skills in management, human relations, and communication.

• Majority of time will be driving your own vehicle or company step-van to call on customers and supervise employees in the assigned service territory. Will be exposed to weather conditions in the area (heat, wind, cold, rain, snow, etc.).
• Customer visitations may require walking, climbing stairs, pushing/pulling carts, exposure to weather conditions.
• Must be able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, as well as load/unload product from a truck without assistance.
• Time will also be spent in a company office environment; with exposure at the loading dock, production and warehouse areas, exposure to vehicles for loading/unloading, and exposure to vehicle maintenance.

• High school diploma or equivalent;
  Bachelor’s degree in related field preferred or equivalent experience.
• Two years of service and route-based industry experience, with proven track record for growing customer accounts.
• Previous profit and loss accountability and/or contract-managed service experience preferred.
• Significant customer interface and service experience.
• Production planning, maintenance, or warehouse operations experience preferred.

• Driver’s license.
• Automobile insurance on personal vehicle.
• Successful completion of criminal background, motor vehicle record, and drug screen checks.

Open to relocation for advancement opportunities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.