Service Manager

Service Manager

Murphy‑Hoffman Company (MHC Kenworth) is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow we are looking for a Service Manager responsible for the day‑to‑day operation of the branch’s Service Department in compliance with established policies and procedures.

The Service Manager will plan, direct, and control Service Department activities to ensure overall growth and profit objectives are met. The role includes formulating major objectives, specific plans and programs, evaluating performance against objectives, and maintaining the highest quality and professional standards in serving customers and identifying their needs.

• Assess present and future needs, trends, problems, and profit opportunities of the Service Department.
• Within the company’s overall plans and policies, establish short and long‑term operating and financial objectives for the Service Department.
• Ensure that approved policies and objectives are clearly understood and effectively applied within the department.
• Formulate annual and monthly sales/profit objectives and expense budgets in accordance with company objectives.
• Review and appraise the results of activities within the department and take appropriate action as necessary.
• Travel with the outside sales force to customer locations on a regular basis, promoting the Service Department and dealerships.
• Work with the Parts Manager and outside sales force proactively to improve labor sales efforts.
• Maintain appropriate communication within and between all departments within the branch.
• Promote safe work habits and ensure that safety rules are followed.
• Develop and maintain policies and practices that ensure positive employee and customer relations.
• Understand competitive activities, market conditions, and department operations; keep the Branch Manager informed.
• Coordinate the processing of warranty claims with the Warranty Manager and administer warranty and policy adjustments fairly and honestly for customers, dealerships, and vendors.
• Perform other duties as assigned by a supervisor.

• CDL preferred.
• Minimum of four years’ experience in a related field.
• Must display excellent leadership and communication skills.
• Previous supervisory experience required.
• Positive can‑do attitude.
• Strong work ethic and commitment to extra hours when needed.

• Competitive salary.
• Medical, dental, and prescription insurance.
• Disability and life insurance.
• Paid time off program.
• 401(k) and profit sharing with employer match.
• Flexible spending account.
• Internal promotion opportunities.
• On‑the‑job training.

This position has been designated as safety‑sensitive. Any person performing the position under the influence of marijuana or any other illegal drug may constitute a threat to health or safety, or a lapse in attention could result in injury, illness, or death, especially when operating, repairing, maintaining, or monitoring heavy equipment, machinery, vehicles, or handling hazardous materials.

MHC is an expansion of Ozark Kenworth, Inc., which began in Springfield, Missouri, in 1975. The company has grown into a multi‑state network of full‑service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company offering a complete array of finance and insurance services. MHC fosters an environment that helps employees realize their full potential—both personally and professionally.

Equal Opportunity Employer / Veterans / Disabled

• Mid‑Senior level

• Full‑time

• Management
• Truck Transportation